Mortgage Servicing Analytical Insights Manager - Deployment

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Mortgage Servicing Analytical Insights Manager – Deployment leads the enterprise Path to Production operating model, overseeing Production Operations, Data Pipeline Engineering, Production Management, and Analytics Delivery to ensure analytics, business intelligence, data engineering, and AI solutions are successfully deployed, governed, monitored, and continuously optimized. Drive enterprise standards for production reliability, data quality, governance, compliance, and operational excellence while ensuring scalable and resilient delivery of critical business capabilities.

Lead the end-to-end lifecycle of analytics and data solutions from deployment through sustained value realization, including release management, production support, pipeline orchestration, performance monitoring, and continuous improvement. Direct execution, intake governance, production readiness, and operational processes to ensure efficient delivery, system stability, and seamless transition of analytics products into production environments.

Partner with business, analytics, and technology leaders to align operational and delivery strategies with organizational objectives, maximize adoption of data-driven solutions, and accelerate business value realization. Build high-performing teams, establish a culture of accountability and continuous improvement, and deliver measurable outcomes that advance enterprise performance, operational intelligence, and strategic transformation goals.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Lead and manage a team responsible for reporting, analytics, and operational insights
• Oversee the delivery of servicing reports and ensure accuracy, consistency, and timeliness
• Partner with business stakeholders to understand needs and translate them into actionable solutions
• Drive process improvements to enhance efficiency, scalability, and effectiveness
• Monitor team performance, provide coaching, and support professional development
• Ensure alignment with COI strategy, priorities, and governance standards
• Maintain visibility into project pipelines, risks, and dependencies.
  
  
  

Qualifications

• Experience in team leadership within operations, analytics, or reporting environments
• Strong organizational and communication skills
• Ability to manage multiple priorities and drive results in a fast-paced environment
• Experience working cross-functionally with business and technical teams
  
  
  

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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