Contact Center Manager

101573

15 North Drive SE, Acworth, Georgia 30102

TruGreen accepts applications on an ongoing basis.

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Manages first line supervisors responsible for managing the day-to-day operations of a team of contact center sales representatives that make inbound and outbound contact with customers. Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets products/service standard and exceeds quality standards.

Responsibilities

• Develops sales program and strategies ensuring efficiencies, quality of service and customer retention Assigns work, appraises performance, rewards and disciplines associates
• Track and maintain accurate performance records by teams, projects, programs, and business lines
• Manages sales floor to ensure production and quality assurance improvements, contests, floor communication and performance
• Determines process and policy for outbound dialing campaigns
• Ensures appropriate scheduling of management and supervisory team Initiates and performs personnel activities concerning hiring, training/development, and evaluation of staff performance.
  
  

Education And Experience Requirements

• Bachelor’s degree and 5 years of sales experience required, or an equivalent combination of education and experience
• 1 year of supervisory/management experience required
  
  

Knowledge, Skills, And Abilities

• Knowledge of call center operations and technology
• Knowledge of sales techniques and processes
• Supervisory and leadership skills to delegate assignments and manage performance through coaching and counseling
• Business and financial acumen
• Organizational and process management skills
• Written and verbal communication skills, including delivering presentations
• Attention to detail and analytical skills
• Ability to operate independently and collaboratively within a team
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
  
  

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit, stand and walk
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use close vision abilities
  
  

Occasionally required to:

• Lift or move up to 25 lbs.
• Stoop, kneel, crouch or crawl
  
  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

• Low to moderate
  
  

Adverse Conditions

• Minimal
  
  

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

$62,681.00 - $104,467.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TruGreen performs pre-employment testing.

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer