Associate Experience Coach

102277

701 Cool Springs Blvd, Franklin, Tennessee 37067

TruGreen accepts applications on an ongoing basis.

Job Description

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Facilitates and supports HR transactional business processes for the manager and associate employment life cycle from a centralized human resources service center. Provides customer service and assistance in all aspects of business processes executed in the human resources information system (HRIS) of record. Applies training, knowledge bases and tools to resolve requests or issues.

Responsibilities

• Supports a variety of manager and associate employment lifecycle business processes including, but not limited to, recruiting and on-boarding, performance management, job and compensation changes, and separation of employment. Initiates and processes transactions in the human resources information system (HRIS) for efficient workforce administration. Receives, verifies and enters or updates associate data.
• References, communicates and applies HR and workforce administration policies and procedures. Answers questions related to policies and procedures within the scope of workforce administration (e.g., recruitment, pre-employment screens, on-boarding, payroll, leaves of absence). Uses available tools and resource materials to provide information and resolve issues and requests. Learns and applies standard procedures and knowledge to develop solutions within established guidelines related to HR functions.
• Provides customer service and problem resolution for routine and frequent Tier 1 requests for system navigation and access assistance. Fields unique and specific Tier 2 requests from managers and HR requiring diagnosis and root-cause analysis and research to resolve. Assesses Tier 1 and 2 issues and escalates to management or HR partners in a timely manner per established service level agreements (SLAs) and response times to ensure quick resolution.
• Logs, documents and summarizes all interactions, issues, and requests into the designated system of record for management reporting of contact volume and assessment. Identifies recurring issues from calls and requests and recommends options for resolution, including configuration modifications and training, to management.
• Ensures that HR-related transactions are processed in compliance with external and internal policies and regulations.
• Maintains accurate and current data files and records. Prepares ad-hoc reports for managers and HR. Maintains confidentiality of personally identifiable information and sensitive data.
• Maintains general knowledge of all areas of human resources to provide cross-functional support within scope of responsibility.
• Participates in testing and deployment of change and maintenance activities for HR systems and processes as needed. Participates in problem solving and special projects as needed.
  
  

Education And Experience Requirements

• High school diploma/GED and 2-3 years of human resources experience required, or an equivalent combination of education and experience
• Bachelor’s degree and HR generalist experience preferred
  
  

Knowledge, Skills, And Abilities

• General knowledge of federal, state, and local regulations governing employment as well as corresponding human resources policies and procedures
• Technical skills and proficiency with current, new and emerging human resource information systems (e.g., Workday), particularly system navigation and self-service functionality
• Computer skills with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Attention to detail and accuracy with quantitative and qualitative data
• Written and verbal communication skills to interact with internal and external customers
• Ability to handle sensitive information and maintain confidentiality
• Organizational and time management skills, including process orientation and punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
  
  

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

$45,818.00 - $76,364.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TruGreen performs pre-employment testing.

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer