Account Manager || - Professional Liability

Do you have experience working with Commercial insurance? Are you looking for an opportunity to work on a growing book of business with a high-performing team? TrueNorth is looking for an Account Manager to join our Risk Management team in Cedar Rapids office. The Account Manager’s job is to perform duties and maintain quality service that supports our Risk Management accounts, including clients, insurance companies, and producers. This role focuses on managing a portfolio of generalist and real estate accounts, with key responsibilities including overseeing renewals, marketing accounts, and delivering exceptional client service.

About TrueNorth Companies

Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!

What TrueNorth Offers

TrueNorth offers a lineup of excellent benefits to all full-time employees, including:

• Annual Bonus
• Medical, Dental, Vision
• 401k with Company Contributions
• Responsible Time Off (PTO)
• 11 Paid Holidays
• Company-paid Life and Disability Coverage
• Paid Volunteer Time Off
• Donation Match Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program with Financial Incentives/Discounts
• Hybrid Work Schedule
  
  

Essential Job Functions

As an Account Manager II at TrueNorth, you will take ownership of client accounts, build lasting relationships, and contribute to an exceptional client experience.

Key Responsibilities Include

• Accurately manage client accounts with a proactive service approach, ensuring all deadlines and service levels are met
• Serve as subject matter expert for niche and/or industry specialization
• Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external
• Manage projects as appropriate to client lifecycle and/or as requested by the client or production team
• Lead the creation of materials for recurring client meetings; analyze client data and present findings and recommendations
• Manage delivery of the firm’s commitments based on the suite of services purchased by the client
• Assist in marketing and placing new business and/or renewal business while maintaining process per workflows
• Mentor and train Account Specialists and Account Managers on industry knowledge, regulatory requirements, and available tools
• Coordinate firm resources such as Claims, Legal, Safety, Marketing, and/or Technology as needed
• Keep accurate records of policies, renewals, and payments; stay current on insurance regulations, trends, and products
• Travel to visit clients or carriers as needed; collaborate with regional offices to ensure alignment in processes and practices
  
  

Credentials

• High School diploma or GED required, two or four-year degree preferred 
• Minimum of 4 years of experience in commercial insurance industry required
• Property & Casualty Insurance license required
• Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
• Prior customer service experience required
• Understand the different processes/forms associated with the varying coverages and insurers  
• Experience working with EPIC Agency Management Software preferred
  
  

Skills

• Excellent verbal and written communication skills
• Good leadership, problem-solving, and time-management skills
• Advanced analytical skills and attention to detail
• Good customer service skills, including telephone and listening skills
• Good planning, organizational, and prioritization skills
• Ability and motivation to work independently
• Ability to work within a team and to foster teamwork
  
  

Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company!

Click here to view a video about TrueNorth's Core Values & what they mean to us.

TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.

Apply today!