What are the responsibilities and job description for the Product Test Engineer - REMOTE Los Angeles position at Truelite Trace Inc?
About FleetUp
Founded in 2013 in the heart of Silicon Valley, FleetUp is a global B2B enterprise specializing in software for the Mobility Industry. Offering a competitive salary, great benefits, and the ability to work alongside a diverse team of skilled professionals, FleetUp is excited to welcome new colleagues into our organization. If you are a hard-working individual who is willing to push themselves to their professional limits, FleetUp might just be the perfect environment for you.
FleetUp is looking for a Product Test Engineer to join our growing Product Test team. In this remote role, you will have a direct impact on the continued growth and success of our brand. As a Product Test Engineer, you will:
- Identify hardware and software solutions
- Troubleshoot escalated technical issues
- Investigate, diagnose and resolve product issues reported by customers
- Work with Tech Support, Customer Success, QA, and Engineering departments to quickly get to the root of reported issues
- Provide timely and accurate resolutions to reported issues
- Speak with customers through a series of actions to resolve a problem
- Follow up with clients to ensure the problem is resolved
- Support the roll-out of new applications.
- Provide support in the form of procedural documentation
- Manage multiple cases at one time
- Test and evaluate new hardware and software products
- Perform new product hardware validations, hardware testing and platform interface testing including electrical safety checks on products and equipment
- Test prototype and pre-production test hardware products to prove the functionality promised by vendors and identify hardware design issues
- Setup, execute tests and provide summary reports, insights and analysis
- Analyzing test data to identify both hardware and software issues, and report findings
- Maintain and improve existing test firmware and test software to achieve validation and debugging goals
- Collaborate closely with product engineers and test engineers to improve our products and drive innovation through quality
- Perform product reliability tests (Drop / Vibration / Heat)
- Make on-site visits to customer locations (both domestic and international) to fix issues
- Occasionally work out of FleetUp office (located in Glendale) and remotely
Knowledge/Skill Requirements:
- 3 years of product support experience
- Strong organizational skills with the ability to manage time
- Familiarity with hardware and software test tools
- Hands-on experience in understanding the hardware components and functionality based on vendor hardware manuals
- Hands-on experience in setting up test environment, drafting test cases and test execution
- Experience producing written technical test reports
- Strong interpersonal skills to interact and communicate effectively one-on-one and group situations and to build cooperative effective relationships
- Experience with automotive industry a plus