Keyholder & Sales Lead

About Us

Bentonville True Value Hardware is seeking a responsible and customer-focused Keyholder/Sales Lead. This person will help run assigned shifts, support associates and ensure the store is opened or closed properly when the Store Manager or owners are not present.

This is a working leadership position. Keyholders are expected to assist customers, operate registers, stock merchandise and maintain the store while also providing direction to other associates.

Responsibilities:

• Open and close the store according to established procedures.
• Count registers and complete opening and closing cash procedures.
• Assign daily tasks and provide direction to associates.
• Provide friendly and knowledgeable customer service.
• Handle routine returns, exchanges and customer concerns.
• Operate registers and provide cashier coverage.
• Stock, face and organize merchandise.
• Verify that closing, cleaning and recovery tasks are completed.
• Monitor store security and follow loss-prevention procedures.
• Respond appropriately to alarms and urgent store issues.
• Communicate shift activity and unresolved issues to management.
• Support inventory counts, price changes and merchandising projects.
• Help train new associates.

Qualifications:

• High school diploma or equivalent.
• At least one year of retail or customer-service experience preferred.
• Previous keyholder, shift-lead or supervisory experience preferred.
• Cash-handling and register experience preferred.
• Strong communication and decision-making skills.
• Comfortable directing employees while working alongside them.
• Ability to regularly lift and move merchandise weighing up to 50 pounds, with or without reasonable accommodation.
• Available for opening shifts beginning around 6:45 a.m., closing shifts ending around 8:15 p.m. and rotating weekends.
• Dependable transportation and consistent attendance.

The ideal candidate is calm under pressure, trustworthy with keys and cash, and willing to step in wherever help is needed.

Pay: $16.50 - $18.00 per hour

Expected hours: 40.0 per week

Education:

• High school or equivalent (Required)

Experience:

• retail receiving, inventory, stocking, warehouse operations: 1 year (Preferred)

Work Location: In person

Benefits:

Salary : $17 - $18