What are the responsibilities and job description for the Counter Sales Specialist position at True Pipe and Supply?
This is a full-time, on-site position in Farmington, New Mexico
About Us:
At True Pipe and Supply, we do more than supply the oilfield—we support the backbone of the energy industry with service, speed, and grit. For over 50 years, we've built lasting relationships by staying dependable, hardworking, and always ready to go the extra mile.
Whether you're in the warehouse, out in the field, or behind the desk, you’ll be part of a team that values hustle, hands-on solutions, and a down-to-earth, family-driven culture. Ready to roll up your sleeves and make an impact? Come join the crew that keeps the industry moving.
Why You'll Love Working Here:
We don’t just offer jobs—we offer a future. As part of the True companies family, you'll enjoy a generous, well-rounded benefits package designed to support your life in and out of work. Benefits include competitive health coverage, dental/vision insurance, up to 4 weeks of vacation, sick leave, paid holidays, 401(k) with employer match, company-paid life and disability insurance, profit sharing, tuition reimbursement, and more. We believe in rewarding hard work and supporting your future.
We take care of our people—because we know they’re the heart of everything we do.
What You'll Do:
- Take customer orders on phone or from walk-in customers.
- Follow company processes and policies.
- Accurately process customer orders in E21 Software System in real time.
- Document customer information in the Customer Relationship Maintenance (CRM) system.
- Assist with loading customer orders in customer vehicles.
- Develop professional working relationships with suppliers and other business partners.
- Complete inventory cycle counts in warehouse as needed.
- Drive to local suppliers to pick up items for customer orders.
- Maintain and enforce quality standards.
- Safety-minded and proactive in safe operating practices.
- Assist with general housekeeping and safety of the store and warehouse areas.
What We're Looking For:
Required Education, Experience and/or Abilities
- A High School diploma or equivalent education with two (2) years of related inside sales or warehouse experience; or an equivalent combination of education and/or experience may be considered.
- Highly skilled in oral and written communications; listens and acquires clarification, and responds well to questions.
- Self-motivated with ability to successfully work in an unsupervised environment.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Preferred Education, Experience and/or Abilities
- An Associate’s degree or certification in business-related field.
- Working knowledge of all types of oilfield equipment.
- Knowledge of oil and gas exploration, completion and production processes.
- Customer service training and/or experience.
- Bilingual preferred (specific language depending on store location).
- Proficiency required in Microsoft Office including Outlook, Excel, Word, and PowerPoint.
- Experience using or ability to become proficient in the company’s TGI E21 Enterprise system.
- Must have a valid Driver’s License.
- Ability to acquire other Safety Certifications as necessary.
Additional Eligibility Qualifications
- English language fluency, verbal and written.
- Acceptable results of a pre-employment background check, credit check and drug/alcohol test.
True Pipe and Supply is an Equal Opportunity Employer - Vets, Disability
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