Director of Operations

MISSION STATEMENT:

We say yes to people seeking help for addiction and mental health. We create pathways to recovery and purpose. We provide the right service at the right time, delivered by people with lived experience. We transform behavioral health systems through innovation, creativity and collaboration.

ROLES AND RESPONSIBILITIES

• Provide leadership and oversight for all operational functions of TNR Fairbanks.
• Manage day-to-day operations of the Fairbanks administrative office.
• Support the functionality of key TNR programs in Fairbanks, including: Clinical Services, Case Management, Peer Support Services, Housing Programs, Residential Programs
• Provide direct supervision and support to the following staff: Residential Peer Supervisor at the House of Hope Residential Center (HOH), TNR Recovery Residence Program & Staff, TNR Reentry Grant Program & Staff, Program Leads across service areas
• Provide indirect support to the TNR Fairbanks Crisis Program and its operational needs.
• Directly supervise the facilities maintenance needs in Fairbanks in partnership with the Director of Facilities to ensure completion of projects and compliance of standards.
• Oversee or assist in the coordination of Peer Support operations as needed.
• Ensure accurate and timely reporting of grant-related activities and data.
• Work alongside senior leadership team members to assist in the expansion of projects in Fairbanks.
• Collaborate closely with community partners, stakeholders, and justice system representatives to strengthen external relationships and support client services.
• Attend and assist with client bail hearings as necessary.
• Lead and/or support the hiring efforts to fill vacant positions in the Fairbanks area.
• Promote integration between clinical and non-clinical staff and help maintain cohesive operations across all departments.
• Serve as a core member of the TNR Leadership Team and contribute to strategic decision-making for company-wide initiatives.
• Monitor and evaluate the quality and appropriateness of performance of the staff, resolving identified problems, and reporting information to the Quality Assurance Specialist and other Executive team members as deemed necessary.
• Participate in the supervision, evaluation and corrective action of personnel within operations
• Assist in developing and implementing policies and procedures in compliance with agency policies and Department of Behavioral Health (DBH) guidelines.
• Oversee and supervise an effective intake / discharge process.
• Participate in weekly leadership meetings to discuss plans, outline goals and objectives, review problem areas and disseminate information.
• Represent the agency in contacts with the Department of Behavioral Health, the Department of Corrections and other community entities as deemed necessary.
• Provide monthly operational reports to CEO/COO
• Maintain TNR culture
• Complete other duties as assigned
  
  

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree preferred, but not required
• Minimum 5 years of experience preferred, but not required
• Ability to obtain CDC1 within 4 years of hire.
• Full QAP designation preferred
• Extensive knowledge of the principles and practices as it relates to daily operations.
• In depth understanding of mental health disorders as defined in DSM-V codes.
• Experience facilitating leadership and interdisciplinary team meetings.
  
  

PREFERRED SKILLS

• Ability to build positive relationships with staff, clients, and community partners.
• Excellent interpersonal skills when interacting with staff, clients, and other community agencies.
• Ability to collaborate with others in an effective manner, and role model effective communication to staff.
• Establish and maintain cooperative and effective working relationships with others.
• Maintain appropriate boundaries with clients and staff, and role model healthy boundaries.
• Create and maintain a healthy, therapeutic learning environment for staff
• Establishment and maintenance of therapeutic boundaries.
• Support problem solving and conflict resolution between staff.
• Advocate for staff needs.
• Seek supervision and consultation as needed.
• Manage stress and maintain personal health effectively, and role model self-care to staff.
• Compile and verify data and prepare reports.
• Maintain current knowledge of program rules, regulations, policies and procedures, and be able to assist staff in the implementation of those accordingly.
• Analyze situations accurately and assist staff in implementing effective courses of action.
  
  

COMPETENCIES

• Adherence to ethical guidelines of related profession.
• Ability to execute effective written and verbal communication skills.
• Knowledge of patient’s rights and mental health regulations.
• Knowledge of research methods and report writing techniques.
• Knowledge of the laws, rules and regulations related to assigned activities.
• Correct English usage, grammar, spelling, punctuation and vocabulary.
• Knowledge of policies and objectives of assigned programs and activities.
• Knowledge of health and safety regulations.
  

FULL TIME BENEFITS

• ICHRA Coverage for Employee Health Insurance Policy Reimbursement (Health Insurance Policy Reimbursement)
• 401K Plan - 100% Match Up To 5%
• Life & ADD Insurance Policy 100% covered by employer
• Vision and Dental Policy 90% covered by employer
• 10 Paid Holidays a Year
• Paid Time Off Accrual
• Paid Training and Credentialing
• Short term and long-term disability
  
• Monthly cash stipend
• Supplemental benefits including: critical illness insurance, accident insurance and hospital indemnity
  

PHYSICAL REQUIREMENTS

This role is primarily performed in an office building with standard office environment and controlled temperatures.  When working outdoors or at a job site the employee may be exposed to construction equipment or other moving objects/equipment; reference job site specifics.  The employee is occasionally required to lift and/or move up to 50 lbs. Employee is frequently required to sit, stand, walk, talk/hear, see, read, and personally interact with others.

Requesting an Accommodation: If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed.