Deposit Resolution Specialist

Deposit Resolution Specialist

True North
Full-Time | Salaried | Exempt

Every Deposit Tells a Story. Help Us Find the Missing Pieces.

Are you naturally curious? Do you enjoy solving puzzles, investigating discrepancies, and finding answers others might overlook? Are you energized by working with clients, collaborating across teams, and making a measurable impact every day?

At True North, we're looking for an energetic and detail-oriented Deposit Resolution Specialist to join our growing team. In this role, you'll play a vital part in protecting revenue integrity by identifying, researching, and resolving missing deposits while building strong relationships with clients and internal teams.

This is more than a payment processing position. You'll become a trusted problem solver who helps ensure financial accuracy, strengthens client relationships, and keeps critical business operations moving forward.

Why Join True North?

At True North, we believe exceptional people create exceptional results. We foster a culture where curiosity is encouraged, ideas are welcomed, and employees are empowered to learn, grow, and make a difference.

What you'll love about working here:

• A supportive, collaborative team that celebrates success together
• Opportunities to learn new skills and grow your career
• Meaningful work that directly impacts client success and company performance
• Leadership that values accountability, innovation, and continuous improvement
• A fast-paced environment where every day brings new challenges
• The opportunity to become an expert in financial operations and revenue integrity

If you're someone who enjoys asking questions, solving problems, and making an impact, you'll fit right in.

What You'll Do

Investigate Missing Deposits

• Identify, research, and resolve missing deposits to ensure complete and accurate financial records
• Analyze discrepancies between payment activity and internal systems
• Investigate deposits flagged by the Revenue Cycle team to determine whether funds were missing, misapplied, or affected by recoupments
• Apply critical thinking and sound judgment to determine the best path toward resolution

Build Strong Client Relationships

• Proactively contact clients regarding missing deposits and payment discrepancies
• Monitor client upload schedules and send timely reminders when deposits have not been received
• Respond professionally to payment-related questions and provide exceptional customer service
• Build trust through proactive communication and timely follow-up

Collaborate Across Teams

• Work closely with the Bookkeeping, Remittance Processing, and Revenue Cycle teams
• Coordinate investigations across departments to resolve complex financial issues
• Serve as a resource during high-priority deposit investigations
• Share information that improves workflow and operational efficiency

Protect Revenue Integrity

• Create and maintain daily posting reports
• Review deposit activity and accurately post information to GP servers
• Maintain complete documentation of investigations and client communications
• Identify root causes for recurring issues and recommend process improvements
• Escalate high-severity issues immediately to minimize posting delays and financial risk

What Makes This Role Exciting?

If you enjoy investigative work, this role will keep you engaged. Every day presents new challenges that require analytical thinking, attention to detail, and collaboration. You'll work directly with clients, uncover the reasons behind financial discrepancies, and help ensure revenue is accurately captured and posted.

Rather than simply processing transactions, you'll become an important contributor to operational excellence by protecting financial accuracy and improving processes that impact clients across the organization.

As True North continues to grow, you'll have opportunities to expand your expertise, take on increasingly complex projects, and advance within finance, Revenue Cycle Management, or operational leadership.

Who Will Thrive in This Role?

The ideal candidate is:

• Naturally curious and investigative
• Energized by solving financial puzzles
• Organized and exceptionally detail-oriented
• Comfortable communicating with clients and internal teams
• Analytical with strong critical-thinking skills
• Proactive and self-motivated
• Calm under pressure and able to prioritize competing demands
• Passionate about accuracy, accountability, and continuous improvement
• Excited to learn and grow within a collaborative organization

Qualifications

Preferred Experience

• High school diploma or equivalent required; additional education in finance, accounting, or a related field is a plus
• Experience in remittance processing, payment processing, banking, bookkeeping, or a similar financial role
• Experience researching financial discrepancies or performing account reconciliations preferred

Technical Skills

• Familiarity with payment processing systems and financial software
• Strong computer skills with the ability to learn multiple internal systems
• Experience maintaining accurate electronic documentation and reports
• Comfortable working with spreadsheets and financial data

Core Competencies

• Excellent analytical and problem-solving abilities
• Strong attention to detail and accuracy
• Outstanding written and verbal communication skills
• Exceptional organizational and time-management skills
• Ability to prioritize multiple assignments and meet deadlines
• Professional client-service mindset
• Ability to work independently while collaborating effectively across departments
• Strong accountability and commitment to operational excellence