What are the responsibilities and job description for the Contact Center Representative - Juneau position at True North Federal Credit Union?
CONTACT CENTER REPRESENTATIVE
FT - Anchorage
Salary: $21.17- $29.11 / HR DOE
True North Federal Credit Union is looking for a dynamic personality to assist members and potential members with their requests received via phone, email or secure messaging. The successful candidate will have strong communication skills, be able to stay calm in a busy environment and work well on a team.
If this sounds like you, we'd encourage you to apply! Here is a little more about what you'll be doing...
What you'll be doing:
What you'll be doing:
- Assists members and potential members with their requests and answers questions about products and services and resolves problems.
- Work together with other departments and acts as the liaison between members and the branches and back office departments.
- Identifies cross-sell opportunities and cross-sells services to members.
- Maintains member account information on computer system.
What you'll need:
- One to three years of similar or related experience.
- High school education or GED
- A positive attitude and a smile that can be heard on the phone
- Excellent communication skills
True North Federal Credit Union is a member-owned full-service financial institution offering a full benefit package including medical/dental/vision, retirement and paid time off. Pay DOE.
True North FCU is an Equal Opportunity Employer.
E-Verify Statement: True North FCU participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, True North FCU is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before True North FCU can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that True North FCU has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.
Declaración de E-Verify: True North FCU participa en E-Verify y proporcionará al gobierno federal la información de su formulario I-9 para confirmar que está autorizado a trabajar en los EE. UU. Si E-Verify no puede confirmar que está autorizado a trabajar, True North FCU debe brindarle instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para que pueda comenzar a resolver el problema antes de que True North FCU pueda tomar alguna medida en su contra, incluida la rescisión. su empleo. Los empleadores solo pueden usar E-Verify una vez que haya aceptado una oferta de trabajo y completado el Formulario I-9. Para obtener más información sobre E-Verify, o si cree que True North FCU ha violado sus responsabilidades de E-Verify, comuníquese con DHS al 888-897-7781 o dhs.gov/e-verify.Salary : $21 - $29