What are the responsibilities and job description for the Medical Scheduler position at True Health?
Medical Scheduler
JOB SUMMARY
The Medical Scheduler is responsible for scheduling patient appointments by telephone within the guidelines set by True Health.
PRIMARY FUNCTIONS
Answer incoming calls from patients who are requesting appointments.
Schedule appointments on the computer within the guidelines set by True Health.
Answer patient questions as needed and within the scope of responsibilities.
Follow Customer Service guidelines as set forth by the company.
Other responsibilities as assigned
EDUCATION AND EXPERIENCE
High School Diploma or equivalent
Minimum 1 year of telephone or customer service experience
Minimum 1 year of medical experience
KNOWLEDGE, SKILLS AND ABILITIES
Typing/keyboarding 35 wpm
10-key adding machine
Computer literacy
Effective verbal and listening communication skills
Ability to manage heavy call volumes
Ability to work well independently and with others
ADDITIONAL QUALIFICATIONS
1. Bilingual a plus, but not required
RELATIONSHIP REPORTING
1. Reports to the Medical Scheduling Manager
PHYSICAL REQUIREMENTS
Ability to see and read computer screen and printed materials with or without vision aids
Ability to sit, stand, or view a computer screen for extended periods of time
Ability to perform repetitive hand and wrist motions for extended periods of time
Salary.com Estimation for Medical Scheduler in Orlando, FL
$36,314 to $44,516
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