What are the responsibilities and job description for the Front Desk Associate position at TRUE DENTISTRY SITE HOLDINGS LLC?
Front Desk Associate – Join Our High-Energy, Patient-Focused Dental Team!
We’re dedicated to creating an environment that supports your growth, values your voice, and celebrates teamwork. Our practice is seeking an enthusiastic Front Desk Associate who loves connecting with people and building relationships with our patients. If you thrive in a fast-paced setting and enjoy making every patient experience exceptional, we’d love to meet you!
✨ Minimum 1 year of dental experience required.
What You’ll Do
Front Desk & Patient Experience
Warmly greet and check in patients for their appointments
Verify patient demographics and maintain accurate records
Manage incoming calls, emails, and patient inquiries in a professional and friendly manner
Confirm, schedule, and adjust appointments to ensure smooth daily patient flow
Collect co-pays, outstanding balances, and ensure proper financial documentation
Present treatment plan financial options clearly and confidently
Dental Admin Responsibilities
Verify dental insurance eligibility and benefits prior to appointments
Update patient charts, import and organize X-rays, and maintain digital records
Process referrals, send documentation to specialists, and ensure proper follow-through
Support clinical team with administrative coordination as needed
Success Factors
Strong interpersonal and communication skills
Excellent organizational and time-management abilities
Ability to multitask and remain calm in a busy environment
Professional, positive, and patient-focused demeanor
Qualifications
High school diploma or equivalent
Minimum 1 year dental front desk or assisting experience
Strong customer service background
Comfortable with treatment plan presentation and financial discussions
Benefits
Medical, Dental, and Vision insurance
Paid Time Off
401(k) with company match