What are the responsibilities and job description for the Dental Front Office Coordinator position at True Dental - Chattanooga?
Dental Front Office Coordinator
Do you enjoy helping people and making them feel welcome?
At True Dental, we believe excellent patient care starts with the people who welcome our patients, answer their questions, and help make every visit a positive experience.
We're looking for a friendly, dependable, and organized Dental Front Office Coordinator to join our Chattanooga team. This role is ideal for someone who enjoys working with people, takes ownership of their responsibilities, and takes pride in getting the details right.
What You'll Do
You'll help keep our front office running smoothly while providing a welcoming, professional experience for our patients.
- Welcome patients: Greet patients, assist with check-in and checkout, and answer questions.
- Manage communication: Answer phone calls, respond to messages, and communicate clearly and courteously with patients.
- Coordinate scheduling: Schedule and confirm appointments, manage changes, and help fill openings in the daily schedule.
- Support patient follow-up: Assist with reminders, recall, overdue appointment outreach, and other follow-up communications.
- Assist with payments and insurance: Process payments, verify insurance benefits, maintain accurate account information, and explain routine financial information within established procedures.
- Maintain accurate records: Update patient information, manage documents, and protect confidential information.
- Support the team: Keep the reception area organized and communicate effectively with clinical and administrative colleagues.
Training and guidance will be provided on True Dental's systems, procedures, and workflows.
What We're Looking For
We're looking for someone who is:
- Friendly, professional, and genuinely enjoys helping people.
- An effective communicator who remains courteous and composed when things get busy.
- Organized, detail-oriented, and able to manage multiple priorities.
- Dependable, punctual, and committed to following through on responsibilities.
- Comfortable using computers and willing to learn new systems.
- A supportive team player who respects patient privacy and confidentiality.
Dental experience is a plus, but not required. Candidates with strong customer service experience in hospitality, retail, reception, or other people-facing roles are encouraged to apply.
Experience with dental scheduling, insurance verification, patient payments, or dental practice software is helpful. Most importantly, we're looking for someone with a strong service mindset, a willingness to learn, and a commitment to accuracy.
Schedule and Compensation
- Position: Part-time
- Schedule: Tuesday, Wednesday, and Thursday
- Starting pay: $18 per hour
- Location: Chattanooga, Tennessee
Enjoy a consistent three-day workweek in a professional healthcare environment.
Why True Dental?
At True Dental, our vision is to promote the flourishing of our patients and teams through whole-person dental care. Guided by our core values of Love, Humility, Integrity, and Growth, we strive to create an environment where people feel valued, teams support one another, and everyone takes pride in delivering excellent care.
Ready to Join Us?
If you're dependable, enjoy working with people, and want to contribute to a team that values excellent service and genuine care, we'd love to hear from you.
Pay: From $18.00 per hour
Expected hours: 24.0 – 30.0 per week
Work Location: In person
Salary : $18