What are the responsibilities and job description for the Dental Front Office position at Hixson Dental Group?
Job Overview
Dental Experience is strongly preferred. Dentrix background would be most desirable, but may be able to train if you have strong dental knowledge.
We are seeking an friendly people person, experienced and confident, to add to our growing practice. Must be flexible on the daily- based on our immediate needs to best take care of our patients.
This role is ideal for someone who understands dental treatment, communicates clearly, and is comfortable presenting treatment plans, discussing fees and financing, and collecting payments.
Dentrix background would be most desirable, but may be able to train software- only if you have strong dental knowledge. This is not a position to learn completely from scratch.
Duties
- Coordinate patient treatment plans by explaining procedures, costs, and insurance coverage effectively
- Verify insurance benefits and perform insurance verifications using systems such as Dentrix, or similar platforms
- Excellent phone etiquette
- Assist patients with intake processes, including collecting medical history and updating documentation in compliance with HIPAA regulations
- Manage billing processes including coding, insurance claims, and follow-up on unpaid balances.
- Facilitate communication between patients, clinicians, and insurance companies to ensure clarity on treatment plans and financial responsibilities
- Provide other front desk support as needed by greeting patients, answering multi-line phones, and managing appointment flow efficiently
- Exceptional communication, written and verbal
- Outstanding customer service skills with professional phone etiquette.
- Previous dental office experience is required; knowledge of insurance verification processes
- Ability to handle sensitive information in accordance with HIPAA regulations while maintaining confidentiality
- Strong organizational skills with attention to detail in documentation review and administrative support tasks
Pay: $17.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Opportunities for advancement
- Paid time off
- Retirement plan
Application Question(s):
- While we are evaluating applicants, please tell us why you are the right person for this role, including length of time in a dental related position.
Work Location: In person
Salary : $17 - $25