Technical Account Manager

Description

Who are we?

Trucker Path is a fast-growing global SaaS company transforming transportation technology for professional truck drivers and fleets across North America. Our platform supports over 1 million active drivers with truck-safe navigation, real-time parking availability, load tools, and fleet management solutions that help them operate safely and efficiently. We’re increasingly leveraging AI-powered capabilities to automate workflows, surface smarter insights, and help customers make faster, data-driven decisions. With a collaborative, high-performance culture spanning multiple countries and time zones, we’re building the future of trucking technology. Join us on our exciting journey and help shape the future of transportation technology!

What’s the job?

Trucker Path is seeking an Technical Account Manager to ensure newly acquired or high-intent fleet accounts become fully activated, technically set up, and positioned for immediate success on the Trucker Path platform. This role blends outbound activation calling, hands-on onboarding, and light sales engineering to guide fleets through account setup, driver deployment, and early-stage product adoption. Focused on the first 30–90 days of the customer lifecycle, you will help fleets implement as quickly as possible.

You will own the activation funnel, ensuring fleet admins and drivers are onboarded, trained, and actively using key features like Truck-Safe Navigation, Driver Education, and Fleet Management Workflows.

Activations

• Conduct high-volume outbound calling, texting, and email follow-up to engage newly signed fleets or high-intent prospects.
• Convert referred, inbound, or marketing-qualified leads into fully activated accounts.
• Drive completion of onboarding milestones (account creation, fleet setup, driver import, etc.).
• Track and optimize activation rates, time-to-value metrics, and funnel conversion.
• Deliver structured onboarding sessions (1:1 or group) for small and mid-size fleets.
• Walk customers through platform setup—including roles, driver management, routing tools, and admin controls.
• Configure accounts and assist with technical setup (driver invites, integrations, device configurations).
• Provide product guidance and best practices tailored to each fleet’s operational workflow.

Sales Engineering Support

• Partner closely with Enterprise Sales on technical validation, pilot setup, and product demonstrations.
• Serve as a technical resource for prospects during late-stage evaluations.
• Translate fleet operational needs into recommended product workflows.
• Host activation webinars, onboarding classes, and quick-start clinics.
• Provide short-term tactical support during early activation.

What’s the work location?

You’ll be based out of our stunning, light-filled headquarters in the Warehouse District of Downtown Phoenix—a 17,000-square-foot space designed for collaboration, creativity, and connection. You’ll work in-office five days a week to ramp up quickly and connect with your team.

What’s the earning potential ($$$)?

This role offers a competitive base salary starting at $75,000 and a 20% bonus with opportunities for growth based on performance.

Requirements

What are we looking for?

• 3 years in onboarding, account activation, implementation, or high-volume customer engagement.
• Bachelor's degree in business, communications, or related field
• Strong phone-based communication skills with the ability to drive urgency, coach customers, and guide them toward activation.
• Ability to translate customer workflows into product configurations and technical setups.
• Comfortable delivering virtual training, demos, and platform walkthroughs.
• Fast learner with the ability to master technical product details and teach them clearly.
• Organized, metric-driven, and capable of managing a high volume of activation tasks.
• Proficiency with CRMs, onboarding tools, and SaaS platforms.
• Experience in fleet technology, trucking SaaS, logistics, or transportation operations is a strong plus.

Anything else? Absolutely! Benefits and Perks: 

This is a place where every day we are inspired by our teammates, encouraging each other to be our best. The environment is friendly and supportive! And we feel it’s important to reward our team with competitive pay and benefits. Here are some of the highlights: 

• AI-First Innovation: We’re building toward becoming an AI-native company — and our employees are part of that journey. You’ll have access to leading AI tools, hands-on learning opportunities, and real-world exposure to how AI is transforming business. We believe the future belongs to those who learn it early — and we invest in helping you do exactly that.
• Health Insurance: FREE medical coverage for employees for one of our plan options! And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down. 
• Paid Time Off: Work hard, play hard! In addition to 10 holidays, we offer three weeks of paid time off so that you can achieve a healthy work-life balance. 
• Paternity Leave: We support our team members as they grow their families! Once you qualify for FMLA, you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child. 
• Employee Assistance Program: We are proud to offer free access to SupportLinc, a global platform that provides on-demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help. 
• Team Building: We may work across time zones and countries, but we’re still united. We host a monthly schedule of team activities, quarterly town halls, open Q&A sessions, and other special events…so many fun ways for us to connect and support one another. 
• Growth Opportunities: When our people grow…we grow! We offer leadership training, development journeys for core teams, and coaching/mentoring opportunities. Constant growth and development are inherent in our culture. 
• Tools To Do The Job: We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process prior to your start date, so you are ready to rock ‘n roll on your first day.  
• What Else? We provide a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability. Our ultimate goal is to support you and your overall wellness.  

Join our growing team and let’s have fun building this business together!
 

Salary : $75,000