Account Services Representative

Are you ready to join an industry leader with a strong foundation of success? After 80 years of operation, Kenworth Sales Company’s commitment to excellence in every aspect of our business is stronger than ever. We have achieved PremierCare Gold certification for all our service locations. Our TRP parts stores are also nationally recognized for outstanding Customer service. Join a team that is recognized for being a world-class dealer of The World’s Best trucks! Kenworth Sales Co. is looking for a Account Services Representative to join our Harrisonburg, VA team.

JOB SUMMARY:

The primary function of the Account Services Representative / Collector is to be responsible for managing customer accounts to ensure timely payment of outstanding balances while maintaining positive customer relationships. This role involves contacting customers regarding overdue accounts, resolving billing issues, negotiating payment arrangements, and ensuring compliance with company policies and applicable regulations.

• Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
  
  

DUTIES AND RESPONSIBILITIES:

• Maintain accurate and current customer master files, including detailed account notes and supporting documentation.
• Monitor customer credit limits and past-due balances to ensure proper oversight and control of outstanding accounts.
• Review and analyze customer accounts to identify delinquent balances, payment patterns, and trends.
• Contact customers by phone, email, and written correspondence to collect overdue balances while delivering excellent customer service and maintaining firm, professional collection practices.
• Track accounts to ensure timely receipt of payments and perform follow-up as needed.
• Respond to customer calls and emails regarding account questions or concerns, working collaboratively with internal departments to resolve issues promptly.
• Achieve established accounts receivable aging targets and performance objectives.
• Review and process credit override requests, including increasing or restricting credit privileges based on payment history and creditworthiness.
• Respond to inquiries from internal staff regarding credit department policies, procedures, and account status.
• Research and resolve billing discrepancies, disputes, and payment issues in a timely and accurate manner.
• Escalate unresolved, high-risk, or delinquent accounts in accordance with company policies and procedures.
• Prepare and distribute monthly customer statements.
  
  

QUALIFICATIONS:

• High school diploma or GED required; associate degree in accounting, finance, or business preferred
• Ability to read, write, and comprehend English instructions and information.
• 1-3 years of experience in collections, accounts receivable, or customer service
• Proficient in Microsoft Office (Excel, Outlook, Word) and accounting software
• Excellent organization, verbal and written communication skills
• Strong negotiation, problem-solving, and conflict-resolution abilities
• Ability to manage multiple accounts and prioritize workload effectively
• Flexibility and ability to adapt to changing priorities and workloads
• High level of professionalism, confidentiality, and attention to detail
• Maintain a professional appearance and comply with company guidelines for punctuality and attendance
  
  

QUALIFICATIONS:

This position involves both sedentary and other work. This role involves desk work, including paperwork, typing, filing, and key entry. Extensive telephone and correspondence on a weekly basis. For part of the shift, s/he will stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees and customers. Will be exposed to noise, dust, exhaust fumes, and a variety of other hazardous and nonhazardous materials.

BENEFITS:

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.
  
  

Veterans are encouraged to apply!

About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountian West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.