What are the responsibilities and job description for the Front Desk Associate - Collision Center position at TruBlue Suburban West Home Services?
Benefits:
About the Role:
Join West-Hill Carstar as a Front Desk Associate at our Collision Center in Hillside, IL! This exciting role is perfect for individuals who thrive in a fast-paced environment and enjoy providing exceptional customer service while managing daily front desk operations.
Responsibilities:
- Competitive salary
- Opportunity for advancement
- Training & development
About the Role:
Join West-Hill Carstar as a Front Desk Associate at our Collision Center in Hillside, IL! This exciting role is perfect for individuals who thrive in a fast-paced environment and enjoy providing exceptional customer service while managing daily front desk operations.
Responsibilities:
- Greet and assist customers as they arrive at the Collision Center.
- Manage incoming phone calls and schedule appointments efficiently.
- Maintain accurate records of customer interactions and transactions.
- Process payments and handle cash transactions with precision.
- Coordinate with technicians to ensure timely service delivery.
- Provide customers with updates on their vehicle status and repair progress.
- Ensure the front desk area is organized and welcoming at all times.
- Assist in marketing efforts and promote additional services to customers.
- High school diploma or equivalent; additional education in business is a plus.
- Previous experience in customer service or a front desk role preferred.
- Strong communication skills, both verbal and written.
- Proficiency in MS Office and basic computer skills.
- Ability to multitask and work effectively in a busy environment.
- Detail-oriented with excellent organizational skills.
- Positive attitude and a commitment to providing outstanding service.
- Must be able to work flexible hours, including weekends if necessary.