What are the responsibilities and job description for the Front Desk Representative position at Tru by Hilton?
Job Summary
The Tru by Hilton in Sterling Heights, MI is looking for an experienced hotel front desk agent to join our team as a Full Time_ Guest Service Representative, 7am-3pm._
Additionally the right candidate would be able to cover in case any desk representative became sick, went on vacation, requested time off, resigned, or was terminated, until a suitable replacement could be hired.
We are searching for a candidate that demonstrates excellent customer service skills, a great work ethic, genuine friendliness, and reliability.
Responsibilities and Duties
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Process all guest check-ins and assign rooms. Activate or reissue room keys using electronic key machine.
- Basic math skills such as selling hotel rooms and determining rates and deposit totals. Count bank at beginning and at the end of shift and ensure that the bank is secure at all times. Balance and drop receipts according to Accounting specifications.
- Report accidents, injuries, and unsafe work conditions to the manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Understands that these front desk shifts are solo and requires a strong team player that understands the front desk software system, the hotel policies, and guest service skills.
- Contribute to a safe and inclusive work environment by speaking with guests and co-workers using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Qualifications and Skills
- 1 year of hotel front desk - desired
- Reliable transportation - required
- Previous/Recent work as a front desk agent - desired
- Positive work ethic- works well with a team and communicates with co-workers and management in a respectful and uplifting manor. Understands the meaning of hard work and helping the team reach a common goal. - required
- Flexible schedule mentality- While the current schedule is Wednesday, Thursday, Friday, Saturday, and Sunday, the schedule is subject to change, no particular shift is guaranteed and you are required to stay until you are relieved so if someone is late then you will be required to stay until they arrive. Specific days off are not guaranteed as it is determined by the hotel needs. - required
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $30,000 - $60,000