What are the responsibilities and job description for the Front Desk Representative Onsite/Offsite position at Holy Angel Home Health Care?
We are seeking a friendly, professional, and organized Front Desk Representative to serve as the first point of contact for customers, visitors, and employees. The role involves providing excellent customer service, handling communications, coordinating appointments, and supporting daily administrative operations. Depending on business needs, the position may be performed onsite, offsite, or in a hybrid arrangement.
Greet and assist visitors, customers, and employees in a professional manner.
Answer, screen, and direct incoming phone calls and messages.
Respond to emails and general inquiries promptly.
Schedule and coordinate appointments, meetings, and reservations.
Maintain accurate records, forms, and customer information.
Assist with data entry, filing, scanning, and other administrative tasks.
Receive and distribute mail, packages, and documents when working onsite.
Provide information about company services, procedures, and policies.
Direct customers and inquiries to the appropriate department or team member.
Maintain a professional and organized front-desk area when working onsite.
Provide virtual customer support and administrative assistance when working offsite.
Protect confidential customer and company information.
Perform other duties as assigned by management.
High school diploma or equivalent preferred.
Previous front desk, receptionist, customer service, or administrative experience preferred.
Excellent verbal and written communication skills.
Professional, friendly, and customer-focused attitude.
Strong organizational and time-management skills.
Basic computer skills, including email, Microsoft Office