What are the responsibilities and job description for the Front Desk Agent position at Tru by Hilton?
Job description:
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. A Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. (Must be 18 or older.)
-COMPENSATION IS BI WEEKLY
-MUST HAVE RELIABLE TRANSPORATION
*Open Availability Preferred*
-Must have weekend availability
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Exceptional customer service
- Strong communication (verbal and written)
- Effective problem-solving
- Organizational skills and attention to detail
- Multitasking ability
- Flexibility in work shifts
- Empathy for guest needs
- Conflict resolution skills
- Sales skills for upselling
- Knowledge of the local area
- Professional appearance and demeanor
- Teamwork with other staff
- Time management for efficient operations
- Attention to security procedures
Benefits:
COMPETITIVE PAY*
CAREER GROWTH OPPORTUNIES*
POSITIVE WORK ENVIROMENT*
TRAINING AND DEVELOPMENT*
EMPLOYEE RECOGNITION PROGRAMS*
TEAM MEMBER TRAVEL PROGRAM ($40 Hilton Room Rates)
Pay: From $17.00 per hour
Expected hours: 8.0 – 40.0 per week
Work Location: In person
Salary : $17 - $40