What are the responsibilities and job description for the Night Auditor position at TRU by Hilton of Mobile?
Responsibilities:
A Night Auditor is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.
The following are some of the typical duties and responsibilities of a Night Auditor:
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
Qualifications:
- Previous experience in hospitality management or a similar role is preferred
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Excellent communication skills, both verbal and written
- Attention to detail and ability to multitask in a fast-paced environment
- Proficient in using hotel management software systems for reservations, check-ins, and check-outs
- Knowledge of night audit procedures is preferred but not required
As a Night Auditor, you will have the opportunity to contribute to the success of our hotel by ensuring the satisfaction of our guests during their stay. You will play a vital role in providing excellent customer service and maintaining the smooth operation of the front desk during the night shift. We offer competitive pay rates and opportunities for career advancement within our hospitality organization. If you are passionate about delivering exceptional guest experiences and have the necessary qualifications, we would love to hear from you. Apply now to join our team as a Night Auditor!
Job Type: Part-time
Expected hours: 24 – 32 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work setting:
- In-person
Work Location: In person