What are the responsibilities and job description for the Front Desk Representative position at Tru by Hilton Grimes - Des Moines?
Key Responsibilities:
-Provide outstanding guest service with a warm, genuine, and positive attitude.
-Go above and beyond to anticipate guest needs, resolve concerns, and exceed guest expectations.
-Handle all aspects of guest check in, check out, and reservation efficiency and accurately.
-Assist guests with local recommendations, directions, and hotel amentites.
-Maintain a clean, welcoming, and well-organized front desk and lobby area.
-Answer phone calls promptly and professionally while assisting with guest inquiries.
-Collaborate with Housekeeping and Maintenance to ensure rooms and common areas meet brand standards.
-Handles payments, process transactions, and balance cash drawers accurately.
-Uphold Hilton's Brand Standards, safety protocols, and service culture at all times.
-Support teammates and contribute to a fun, inclusive, and energetic work environment.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15 - $16
