What are the responsibilities and job description for the Hotel Front Desk Agent position at Tru by Hilton Albany Airport?
Exciting opportunity to join the Tru by Hilton Albany Airport team!
Be a part of a dynamic and welcoming environment with great potential to grow your career and deepen your knowledge of the hospitality industry.
As a guest service agent, your duties will include but are not limited to:
- Greet, register, and assign rooms to all incoming guests
- Complete checkouts and handle monetary transactions
- Provide guests with information about and directions to local restaurants, landmarks, and attractions
- Respond to guest requests and concerns in a timely manner
- Send daily shift report to team members
- Ensure work area is clean and well stocked at all times, including market
- Provide outstanding guest service and ensure guest satisfaction
- Drive guests to and from the Albany International Airport and other local destinations via hotel shuttle
- Assist with public area cleaning duties
- Assist with breakfast operations
- Other duties as assigned or requested by management
Requirements:
- High school diploma or equivalent preferred
- Valid Driver's License
- Ability to stand for extended periods of time
- Schedule varies weekly and will include days, evenings, holidays and weekends
- Professional appearance
- Ability to write, read, and communicate in English
- Reliable transportation
- Positive attitude and excitement to be a part of something new!
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Albany, NY 12211 (Required)
Ability to Relocate:
- Albany, NY 12211: Relocate before starting work (Required)
Work Location: In person
Salary : $17