What are the responsibilities and job description for the Front Desk Agent position at The Wick Hotel?
The Wick, a Tribute Portfolio Hotel, is a Four Star, full-service boutique property located in Hudson, NY. The hotel features 55 guest rooms, two meeting spaces and on-site amenities.
We are currently looking for candidates to fill the role of Front Desk Associate. This position is responsible for performing a variety of duties including guest registration, handling of guest inquiries, acting as a liaison between guests and other hotel departments, with the primary purpose of satisfying the guest and achieving repeat business. Also performs a variety of cashiering functions including guest checkouts and is responsible for upholding hotel credit policy and procedures. This candidate hopefully continues to strive to reach a higher level of hospitality while providing a level of service commensurate to that of a Four Star Hotel.
Basic Job Requirements:
- Excellent guest relations and communication skills
- Welcome guests upon arrival
- Registers and processes guests promptly upon arrival
- Performs all guest accounting functions according to established hotel operating procedures
- Become familiar with guest’s names, and acknowledge them with it
- Answer telephone expediently and handle complaints, problems, special requests, non-related desk questions - making sure to log phone complaints and requests
- Familiar with and ability to follow all emergency procedures established by the hotel
- Handle and expedite all guest mail, messages and faxes received at the desk
- Maintain familiarization with hours of operation for all food, beverage, and recreation/entertainment outlets in the hotel
- Establish close communications and harmonious working relationships with all hotel departments
- Complete Guest Checkout process accurately and quickly
- Keep guest accounts updated and accurate at all times
- Stays up-to-date with all room rates, room types, special promotions, packages, etc
- Ability to multi-task front desk and restaurant, when needed
- Assist events with setup and breakdown, when needed
- Bartending experience a plus!
- Other duties as assigned by Supervisors/Managers
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $18 - $20