Information Technology Help Desk Technician

Job Title: IT Help Desk Technician

Reports to: Site IT Leader

Location: Greer, SC

Status of Hire: contract assignment, hourly non-exempt

Contract Duration: 4 months (could go longer, could go direct)

Pay: $30-35/hr depending on experience

Industry: manufacturing

Responsibilities:

• Manage incidents and requests from end users to include work-station setup, hardware and software troubleshooting, software installations and updates, set-up/repair/replacement of network cabling or other network hardware
• Ability to address level 1 (call management) level 2 (resolution with procedure) or level 3 (depending on skills) IT troubleshooting issues
• Renew plant user PCs and Phones as needed
• Provide monthly support reporting from support tool
• Ensure standardized solutions are documented in support tool activities
• Provide incident and request management such as collecting end users incidents and requests, solving issues and answering requests
• Manage Level 1 support (solve issues using experience, procedures and trainings)
• Manage Level 2 support (problems not documented) and document solutions
• Reassign hardware or software issues that require escalation to the right person (technician, admin, manager) if necessary
• Answer user questions effectively and deploy best practices
• Perform hardware inventory management: keep accurate inventory of IT assets (office, production hardware) as well as plan renewal of hardware & replace obsolete equipment
• Reconfigure hardware equipment depending on users’ needs
• Communicate to the users the IT assets’ rules of use and the local IT organization to support the assets
• Participate in awareness sessions with users (information security, IT tips…)

Requirements

• Must have 3 years’ experience in similar IT Technician or IT Helpdesk Specialist role in an industrial or automotive manufacturing environment
• Must have previous experience in support and maintenance of hardware and software including user workstations in a production environment
• Proficiency with SAP, Azure AD, Microsoft 365
• Ability to deploy multiple types of PCs, laptops, peripherals, and personal communication devices (tablets, smartphones, etc.) through different providers as needed
• Strong dedication to Safety
• Minimum High school diploma or GED

**Must be authorized to work in the US for any employer, regardless of authorization or visa transfer

**Must be able to pass a pre-employment drug test and background check to be eligible for hire

We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.