Help Desk Support

We are looking for a skilled Help Desk Support specialist to join our team on a contract basis in Greenville, South Carolina. In this role, you will provide technical assistance to users, ensuring prompt solutions to their IT-related challenges. This is a great opportunity to showcase your problem-solving skills and contribute to an organization within the education sector.

Responsibilities:
• Respond promptly to help desk tickets and resolve a variety of technical issues.
• Install, update, and configure software applications and user accounts as needed.
• Maintain clear and detailed documentation of support activities and escalate complex problems to the appropriate team.
• Deliver exceptional communication and customer service to end-users.
• Troubleshoot basic technical issues related to Microsoft Windows and Active Directory.
• Assist in maintaining and improving the functionality of IT systems.
• Provide guidance to users on best practices for utilizing office productivity tools.
• Ensure timely follow-ups and resolution for all assigned support requests.
• Proven experience in a help desk or technical support role.
• Proficiency with Active Directory and Microsoft Windows 10.
• Strong troubleshooting skills for resolving technical issues.
• Familiarity with office productivity tools and their configurations.
• Excellent communication and customer service abilities.
• Ability to work independently and prioritize tasks effectively.
• Knowledge of managing and resolving service desk tickets.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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