Customer Service Specialist

Our client, a piping manufacturing company, is seeking a Junior Customer Service to join their growing team and expanding facility in Hampton County, SC.

General Description

Looking for a junior figure to join the customer service team in South Carolina with the Elofit (polyethylene fittings) product line. The candidate shall be required to:

• Provide customer support by handling inquiries, sharing product and pricing information, and resolving issues related to shipments, billing, and returns.
• Maintain accurate customer records and manage returns, credits, and escalations as needed.
• Enter and verify customer orders, coordinate with the warehouse and Italian team on inventory, and track orders through delivery.
• Address order discrepancies and prepare required documents like invoices and packing lists.
• Support billing and accounts receivable, monitor monthly sales reports, and participate in team meetings to improve workflow and customer service.

Detailed Duties

Customer Assistance

• Respond to customer inquiries via phone or email.
• Provide product or service information, including availability, features and pricing.
• Resolve customer issues such as shipment delays, billing questions, returns, and product concerns.
• Maintain accurate customer records.
• Process returns, exchanges, and credits according to company policies.
• Escalate complex issues to appropriate departments when necessary.
• Build and maintain positive customer relationships to support customer retention.
• Follow up on open cases to ensure customer satisfaction, return, shipping delays.

Order Entry

• Enter customer orders accurately.
• Verify order details (Item no, quantities, prices, shipping instructions).
• Review inventory availability and coordinate with warehouse or Italian Team.
• Track orders from entry through delivery and provide updates to customers.
• Communicate with logistics or shipping departments to ensure timely dispatch.
• Check for order discrepancies (pricing errors, incorrect part numbers, missing information).
• Generate invoices, packing lists, or other order documents as required.

Additional responsibilities (including, but not limited to):

• Support billing and accounts receivable department
• Monitor monthly sales order reports
• Participate in team meetings to improve customer service and order workflow.

Requirements

• Preferred minimum (2) years of experience in customer service related role.
• Pipe manufacturing industry experience heavily preferred.
• Use Microsoft Office, Outlook, Word, Excel, and common inventory software.
• See details of objects that are less than a few feet away.
• See details of objects that are more than a few feet away.
• See differences between colors, shades, and brightness.
• Use fingers to grasp, move, or assemble very small objects.
• Hear sounds and recognize the difference between them.
• React quickly using hands, fingers, or feet.
• Determine the distance between objects.