What are the responsibilities and job description for the Customer Service Representative position at TRS Staffing Solutions?
- Ensure optimal professional relationship with customers and handling of customer interactions
- Professional handling of customer communications (phone and email) in coordination with assigned team and all relevant departments (local and global)
- Independent handling of all incoming orders for assigned customers to include (where applicable) any changes or modifications to orders
- Coordinate with all departments regarding customer orders (local and global)
- Immediate and effective handling of customer complaints in coordination with sales team and all relevant departments (local and global)
- Active involvement in Accounts Receivable Management in cooperation with assigned team
- Responsible for the factual and accurate supply of information to the assigned team
- Mandatory and proper use of internal computer programs
- Maintain compliance with all company policies and procedures
- Requires flexibility and understanding that this position may be required to perform duties outside the duties listed above in order to meet the mission and goals of our client
- High school diploma, GED or years of equivalent experience required.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Experience with SAP software (preferred)
- Excellent computer proficiency (Microsoft Office – Word, Excel, Outlook and Powerpoint)
- Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
- The position requires the ability to travel both domestically and internationally, including to countries and customers that may require proof of vaccination.
- Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Salary : $50,000 - $55,000