Technical Service Coordinator

Technical Service Coordinator (Direct Hire) — On-Site | Farmington Hills, MI

Pay Range: $35.00 to $40.00 per houf
Work Schedule: Onsite, Monday through Friday with occasional travel when needed.

Bring your machine-building expertise to a role that keeps customers running. As a Technical Service Coordinator, you’ll be the technical backbone of the Service department—supporting end customers remotely, partnering with field service technicians, and helping deliver fast, professional resolution when issues arise.

Overview

This direct-hire, on-site position supports customers and internal teams by coordinating service work, communicating technical information clearly, and keeping service operations organized and moving. You’ll work closely with service coordinators, after-sales customer service, and field service technicians in a fast-paced environment.

What You’ll Do

• Provide technical support and guidance to customers, field service engineers, customer service, and global technology teams
• Serve as a key interface between the Client and customers / field service / customer support
• Build project cost estimates based on scope discussions with customers and engineers
• Plan service task lists, quotes, reports, and coordinate service jobs to ensure timely resolution
• Coordinate acquisition, shipment, and tracking of parts and tooling with just-in-time efficiency
• Help address scheduling, pricing, report inaccuracies, invoice discrepancies, and disputes
• Track service engineer travel and work time
• Support invoicing and filing for the service department
• Take on additional assignments as needed

Must-Have Qualifications

• 5–10 years of experience as a Service Engineer/Technician in the machine building industry
• Intermediate knowledge of Microsoft Office
• Knowledge of FANUC and/or Siemens
• Strong communication skills (including explaining technical issues to non-technical partners)
• Highly organized; able to multi-task and meet critical deadlines in a fast-paced environment

Nice-to-Have

• SAP experience
• German language skills
• Basic knowledge of ISO 9001/14001

Work Conditions

• On-site in Farmington Hills, MI (48355)
• Office-based work with occasional travel to customer offices/production facilities/job sites
• May require overtime based on workload (weekdays, weekends, and/or holidays)
• Must occasionally lift/move up to 40 lbs; includes standing, walking, sitting, reaching, stooping/kneeling, and close/distance vision demands

Apply today to put your technical service experience to work in a role where your coordination and problem-solving directly support customers and field teams.

About Trova Advisory Group
Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information, and we will be happy to assist you.

Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.

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