What are the responsibilities and job description for the Order Management Specialist position at Trova Advisory Group?
Order Management Specialist
Department: Supply Chain / Customer Operations
Location: Apex, NC
Employment Type: Contract (3 to 6 months)
Compensation: $65,000 to $72,000
Position Summary
Our client is seeking a detail oriented and experienced Vendor Scheduler to manage full cycle order processing and support day to day customer and logistics operations. This role is responsible for receiving orders, entering and confirming them in SAP, monitoring delivery timelines, and communicating proactively with both internal teams and external partners. The ideal candidate brings strong SAP skills, understands order flow from entry through delivery, and thrives in a fast paced environment where accuracy and communication are critical.
Key Responsibilities
• Receive and process customer orders via email and phone
• Enter, confirm, and update orders in SAP including creating sales orders
• Utilize SAP transaction codes including MB04 for order and material tracking
• Monitor delivery status and ensure on time shipment
• Communicate material shortages internally and externally
• Provide regular updates to customers regarding order status, delays, or changes
• Support logistics follow up and shipment tracking
• Maintain accurate records and documentation throughout the order cycle
• Collaborate with internal teams including purchasing, warehouse, and planning
• Perform data review and reporting using Excel including pivot tables and lookups
• Manage priorities and follow through on actions independently
• Support a team environment with a positive, professional, and solution focused approach
Qualifications
• Previous experience in order entry, customer service, supply chain, or logistics
• SAP experience required, including creation and management of sales orders
• Strong understanding of order flow, shipping coordination, and material status
• Proficient in Microsoft Excel including pivot tables and lookup formulas
• Strong verbal and written communication skills
• Ability to remain professional, calm, and solution oriented under pressure
• Self starter with strong follow through and attention to detail
• Ability to work onsite Monday through Friday from 8am to 5pm
About Trova Advisory Group
Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across multiple sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary, temp to hire, and direct hire services.
We pride ourselves on providing top tier talent solutions that empower organizations to thrive in today’s competitive market.
Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. We are committed to fostering an inclusive workplace where all individuals are welcomed and supported.
If you require reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information.
Trova Advisory Group offers a comprehensive benefits package including medical and dental options for all eligible employees.
Salary : $65,000 - $72,000