Director of Housekeeping

Job Description ? Director of Housekeeping

Salaried

Pay rate: $70,000.00

About Troutbeck Operator

A cherished heritage of hospitality has been distilled into the spirit of welcome you feel within Troutbeck Operator. Created to delight and impress, Troutbeck Operator is sumptuously designed and restored, brimming with splendor and perfectly appointed in every detail. It is reflected in a world-class team whose personalized, anticipatory, intimate service is geared to providing a world-class guest experience.

Who We Are

We value our staff, our guests, and our community and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Troutbeck Operator. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds, we all succeed!

About the Role & Opportunity

The Executive Housekeeper at Troutbeck oversees the housekeeping department?s style and standards, including guest rooms, public areas, pool, and wellness spaces ? all to exceed guest expectations for cleanliness, presentation, and organization.

The ideal candidate will bring extensive hotel experience and a keen eye for detail, leading a team of hospitality professionals dedicated to creating and maintaining an exceptional guest experience throughout the property.

Key Responsibilities

• Ensure all guest rooms and property spaces are maintained to a 5-star/5-diamond standard of cleanliness, presentation, and functionality.
• Anticipate and fulfill the special needs of VIP guests.
• Train, mentor, and provide ongoing feedback to team members to enhance performance and service quality.
• Foster a positive and proactive team culture that values continuous improvement and collaboration.
• Maintain efficient operating and cost-control processes to maximize productivity and manage expenses.
• Oversee inventory levels and control costs for supplies and labor.
• Inspect guest rooms and public areas regularly to ensure furnishings, linens, and equipment are clean, well-maintained, and fully operational.
• Manage housekeeping equipment inventories and ensure all items are properly maintained.
• Attend all required meetings and serve as an ambassador and representative of Troutbeck on the property and in the community.
• Perform other reasonable duties as assigned by senior management or ownership.

Requirements

• Education/Experience:
  • Hospitality certification or equivalent experience with a proven track record in directing housekeeping operations.
  • Minimum of 5 years of hospitality experience, with at least 3 years in a supervisory or management role preferred.
• Skills & Knowledge:
  • Strong leadership, training, and team-building abilities.
  • Excellent organizational, planning, and problem-solving skills.
  • Working knowledge of labor management scheduling systems.
  • Familiarity with SDS, material safety, fabrics, and maintenance.
  • Proficiency with Opera or similar property management systems.
  • Basic management skills, including conflict resolution, coaching, and development.
• Physical Requirements:
  • Ability to lift at least 30 pounds regularly.
  • Ability to stand, walk, bend, twist, squat, and stretch for long periods.
  • Willingness to work flexible hours, including nights, weekends, and holidays.
  • Ability to tolerate exposure to cleaning agents and caustic chemicals.
  
  

Who You Are

• A service-minded and collaborative professional who is always ready to jump in and help where needed.
• Polished and professional in both presence and communication, with the ability to build and maintain strong relationships across departments.
• A proactive problem-solver who values diverse perspectives and creative solutions.
• Dependable, punctual, and accountable ? understanding that reliability is key to success.
• A true team player who believes that when one of us succeeds, we all succeed.

What We Offer

• Competitive benefits package including paid time off, medical and supplemental insurance (including hospital indemnity), dental, vision, 401(k), and an extensive employee assistance program.
• Employee discounts on food and rooms, plus a complimentary dining experience for two each quarter to enjoy our newest seasonal menu.
• Free family-style meals are served twice daily during shifts.
• Employee incentive program.
• A culture that values learning, growth, and internal promotion opportunities.