Housekeeping Supervisor

Job Title: Housekeeping Supervisor

Location: Troutbeck

Reports to: Director of Housekeeping

About Troutbeck

A cherished heritage of hospitality has been distilled into the spirit of welcome you feel within Troutbeck. Created to delight and impress, Troutbeck is sumptuously designed and restored, brimming with splendor and perfectly appointed in every detail. It is reflected in a world-class team whose personalized, anticipatory, and intimate service is geared towards providing a world-class guest experience.

Who We Are

We value our staff, our guests, and our community and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Troutbeck. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds, we all succeed!

Overview

As a Housekeeping Supervisor at Troutbeck, you will play a key role in maintaining the impeccable cleanliness and presentation of guest rooms and public areas. You will lead, train, and motivate the housekeeping team to deliver the highest standards of cleanliness and guest service, in line with our 5-star brand standards. Your keen eye for detail and commitment to excellence will ensure our guests enjoy a consistently exceptional experience.

Key Responsibilities:

Supervision & Leadership

• Supervise daily activities of housekeeping staff, ensuring tasks are completed to luxury standards.
• Conduct daily briefings, assign duties, and inspect work for conformance to prescribed standards.
• Support, train, and mentor room attendants and public area attendants.
• Monitor and evaluate team performance, providing feedback and coaching.

Quality Control

• Conduct regular inspections of guest rooms and patios, corridors, and interior and exterior public areas.

• Ensure all rooms and areas are maintained to the highest standard of cleanliness and presentation.
• Address and rectify guest complaints or housekeeping issues promptly and professionally.

Operational Duties

• Ensure timely room turnover to meet occupancy demands.
• Manage housekeeping supplies, linen inventory, and equipment, ensuring proper use and maintenance.
• Maintain accurate records of room status, daily productivity reports, and staff attendance.
• Assist in scheduling staff based on occupancy levels and forecasted business needs.

Guest Experience

• Maintain a high level of guest satisfaction through proactive communication and attention to detail.
• Respond to special guest requests (e.g., VIP amenities, extra bedding, turndown services).
• Collaborate with Front Office and Maintenance teams to ensure seamless guest experiences.

Qualifications:

• Proven experience in a supervisory role in housekeeping, preferably in a luxury or 5-star hotel.
• Strong knowledge of cleaning procedures, sanitation regulations, and quality standards.
• Excellent leadership, organizational, and communication skills.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• close attention to detail and a passion for delivering exceptional service.
• Proficient in English (written and spoken); additional languages are a plus.
• Working knowledge of Opera is preferred.

Education & Experience:

• High school diploma or equivalent; a degree or diploma in Hospitality Management is an asset.
• Minimum of 2-3 years of housekeeping experience, with at least 1 year in a supervisory capacity.

Physical Requirements:

• Ability to stand, walk, bend, and lift for extended periods.
• Must be able to lift up to 25 lbs. and perform physical tasks related to housekeeping work.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a prestigious luxury hotel brand.
• Career development and training opportunities.
• A supportive and inclusive work environment.