What are the responsibilities and job description for the Business Operations Assistant position at Trossen Robotics?
Business Operations Assistant (Sales, Finance & HR Support)
Trossen Robotics – Downers Grove, Illinois (On-site)
Come join a robotics startup that is at the heart of robotics and AI with a global presence, but happens to be here in the Chicago suburbs instead of Silicone Valley. This is an excellent opportunity for someone looking to learn a wide variety of business in a fun industry while the company is hitting it's hockey stick growth phase.
Trossen Robotics is seeking a highly organized and detail-oriented Business Operations Assistant to support our Sales Operations and Business Operations functions. This role works directly with our Sales Operations Coordinator and helps keep the company running smoothly across customer support, reporting, bookkeeping, and HR administration.
This is a high-impact role at the center of the business—ideal for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and wants to grow within a scaling robotics company.
Key Responsibilities
Sales & Customer Support
- Assist with responding to customer inquiries, order updates, and general support requests
- Help prepare and send quotes, invoices, and follow-ups
- Maintain accurate records of customer interactions in CRM (Nutshell or similar)
- Support order tracking and ensure timely communication with customers
Reporting & Data Management
- Compile and maintain regular sales, operations, and financial reports
- Assist with CRM and ERP data accuracy and cleanup
- Build and update spreadsheets for tracking orders, revenue, and key metrics
- Support leadership with data for forecasting and decision-making
Bookkeeping & Financial Support
- Assist with invoicing, payment tracking, and reconciliation
- Help maintain accurate financial records and documentation
- Work with accounting tools (QuickBooks or similar) to track expenses and transactions
- Support month-end close processes and financial reporting
HR & Administrative Support
- Assist with employee onboarding and offboarding processes
- Maintain employee records and documentation
- Coordinate HR-related tasks such as benefits administration, time-off tracking, and internal communications
- Support recruiting efforts (job postings, scheduling interviews, candidate communication)
Operations & General Administrative Support
- Help coordinate internal workflows between sales, operations, and leadership
- Assist with shipping documentation and logistics coordination as needed
- Support general administrative tasks to keep daily operations running smoothly
Requirements
- 1–3 years experience in administrative, operations, bookkeeping, or office support roles
- Strong organizational skills and attention to detail
- Comfortable working with spreadsheets (Excel or Google Sheets)
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- High level of reliability, professionalism, and discretion
Preferred Qualifications
- Experience with CRM systems (Nutshell, HubSpot, Salesforce, etc.)
- Familiarity with accounting software (QuickBooks or similar)
- Exposure to HR processes or office administration
- Background in a manufacturing, robotics, or technology company
- Strong Excel/Google Sheets skills (formulas, reporting, data organization)
Salary : $55,000 - $65,000