What are the responsibilities and job description for the Front Desk Agent position at Tropical Palms Hotel?
Front Desk Agent – Tropical Palms Hotel
Join the team that’s redefining hospitality. Tropical Palms Hotel blends modern design, smart technology, and personalized service to create a guest experience that’s anything but ordinary. We’re seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight.
What You’ll Do
As a Front Desk Agent, you’ll be the face of Tropical Palms —welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:
- Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
- Managing reservations, room assignments, and guest inquiries via phone, email, and in person
- Handling payments, verifying IDs, and maintaining accurate records in our property management system
- Resolving guest concerns with empathy and efficiency, escalating issues when needed
- Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
- Promoting hotel amenities, local attractions, and upselling services when appropriate
- Maintaining a clean, organized, and secure front desk environment
What You Bring
We’re looking for someone who’s sharp, personable, and ready to grow. Ideal candidates will have:
- Previous front desk or customer service experience (hospitality preferred)
- Strong communication skills and a calm, solution-oriented approach
- Familiarity with hotel systems (StayNTouch is a bonus) is a plus
- Ability to multitask and stay composed in a fast-paced environment
- Flexibility to work mornings, evenings, weekends, and holidays as needed
- A team-first attitude and a genuine desire to make guests feel welcome
What We Offer
- Competitive hourly pay
- Paid time off and holiday pay
- Health benefits including fulling company paid medical, dental and vision
- Employee discounts on hotel stays and amenities
- Opportunities for advancement and cross-training
- A stylish, supportive work environment where your ideas matter
Ready to join a hotel that’s anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to Tropical Palms Hotel.
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16