Outside Services

General Purpose: Serves guests

Essential Duties:

• Maintain professional appearance 
• Starts players on the first tee explaining the rules of play for the day. 
• Maintains an accurate starting sheet so the whereabouts of players are known. 
• Cues groups to move to the first tee and makes sure not more than one group is on the tee at on time
• Tours the golf course assisting players when needed to maintain the posted pace of play for the day. 
• Checks the restrooms and water stations on a regular schedule. 
• Maintains proper spacing on the golf course to avoid delays. 
• Completes the golfer tracking report on a daily basis.
• Reminds players of the cart rules of the day. 
• Repairs ball marks and collects any trash that may be on the course. Replaces any hazard stakes or directional signage. 
• Communicates with the Golf Shop and Starter on a regular basis. 
• Monitors the course and ensure customer satisfaction. 
• Assists golfers when needed. 
• Reports all problem situations to the Head Professional in a timely manner. 
• Incorporates safe work practices in job performance. 
• Performs other duties as required. 
• Provides information regarding the golf course, play time and other golf-related inquiries 
• Provides excellent customer service to arriving guests, expediting the check‐in process 
• Verifies all revenues have been properly recorded through receipt inspection before starting a game 
• Keeps golf shop personnel informed regarding pace of play based off of the first tee 
• Supplies guests with scorecards, pencils and other items as needed 
• Advises guests of course conditions and expected pace of play 
• Implement and support all course policies and programs as communicated by management 
• Perform other duties as assigned by supervisor or manager
• Incorporates safe work practices in job performance. 
• Regular and reliable attendance.
• Performs other duties as required.

Minimum Requirements

• High school diploma or general education degree (GED) 
• Must have a valid driver’s license (if driving golf carts or range equipment) 
• Must have a strong work ethic 
• Must have friendly personality and enjoy working with the public 
• Organized, able to work well in fast paced environment 
• Must have strong customer/guest orientation 
• Must have strong communication and interpersonal skills 
• Must be dependable
• Knowledge about the game of golf preferred

Preferred Requirements

• 2 years’ Server experience preferred 
• Proven exemplary customer service skills 
• 2 years’ experience with a restaurant POS software platform

Physical Demands

• While performing the required duties of this job, the employee is regularly required to reach with arms and hands 
• The employee often is required to walk, stand, talk or hear, handle, feel or operate objects 
• The employee must be able to lift and/or move up to 30lbs occasionally 
• The employee will occasionally be required to sit, stoop, kneel, crouch, or crawl
• Specific vision abilities include close, distance, color, and peripheral vision, and depth perception 
• Moderate exposure to extreme cold, heat, working outdoors, mechanical hazards and electrical hazards 
• Noise level is moderately quiet 
• Work extended hours during golf and holiday season
• Work weekends and holidays

Certificates/Licenses

• Must have a valid Drivers License
• Job Knowledge, Skill, and Ability Preferences 
• Possesses basic math skills
• Regular and reliable attendance

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.  

Benefits & Other Compensation: 
This position includes eligibility for the following benefits, subject to applicable plan terms:  

• Healthcare Benefits – Medical, Dental, and Vision coverage 
• Retirement Benefits – 401(k) with employer match (19 years of age and older) 

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.  

About Troon 

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.