What are the responsibilities and job description for the Membership Coordinator position at Troon?
Description
Bonita National is excited to announce the exceptional career opportunity of Membership Coordinator. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the club, managed by Troon.
The Membership Coordinator will provide guidance to our team in a role that supports both our homeowners' association operations and the vibrant lifestyle of our community club. The ideal candidate is proactive, personable, and organized, with a passion for community engagement and facility excellence. This position is responsible for managing the day-to-day operations of the department. Reports to the Membership & Lifestyles Director.
Key Responsibilities
Resident Services & Club Support
- Deliver prompt, courteous, and outgoing service to all residents, guests, and staff.
- Support the membership/lifestyle director in all department needs and programming
- Register new residents and rental tenants in our community systems.
- Greet walk-in residents and ensure their needs are met efficiently and professionally.
- Monitor all membership records and reports
- Assist with realtor and new member tours, when needed.
- Assist with coordinating all lifestyle events, ensuring smooth execution, when needed.
- Organize, schedule and manage all club within club programming
- Organize, schedule and assist with all ESL programming
- Assist with department manager birthday program
- Prepare detailed reports, summaries, and documentation as requested.
Qualifications & Skills:
- Exceptional interpersonal and customer service skills
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite and general office systems
- Experience in HOA operations, hospitality, or management preferred
- Availability to work weekends or evenings during special events as needed
- Ability to clearly and pleasantly communicate in English, both orally and in writing, using correct grammar, with membership, co-workers and management. Bilingual in English and Spanish preferred but not required.
- Ability to understand member concerns and problems and find solutions, using good judgement and maintain discretion and diplomacy while performing job duties thus promoting positive relations with guests, members and staff, while remaining calm, courteous and helpful.
- Ability to think clearly and quickly, prioritize, organize and follow up within the appropriate time frame.
- Ability to maintain confidentiality of all member information.
Education/Certificates/Licenses/Training:
High school Diploma required; bachelor's degree preferred.
Availability:
Ability to work a flexible schedule and attend events as requested.
Desirable:
Knowledge of Microsoft, NorthStar, UKG & Canva