What are the responsibilities and job description for the Host position at Troon?
Tumble Brook Country Club is seeking a part-time Host! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. Whether you’re just kickstarting your career or have a long-standing passion for hospitality service and working with people, there’s an exciting new opportunity for you at Tumble Brook Country Club. Gain first-hand, in-depth customer service experience and engage with travelers from all over.
Ideal candidates are organized, customer service-centric, and possess strong communication and interpersonal skills. Hosts & Hostesses receive and seat guests at the restaurant facility, while ensuring that guests are given friendly, attentive, and efficient service in the dining room. Beginners are welcome – while at least a few months of experience is preferred, it is not required for the position. Ideal candidates have flexible schedules with availability to work weekends and holidays, as needed. Our team has made a conscious effort to ensure strong protocols are in place to keep you and our patrons safe, so you can focus on the customer experience, camaraderie, and dining room management. For more information on our open opportunities, apply today!
Responsibilities
- Welcomes each guest with a friendly greeting and escorts them to their assigned table
- Seats guests in station rotation while maintaining guest lists and following/enforcing check-in procedures
- Assigns opening and/or closing side duties and supervises side work; ensures completed set-ups of all stations before service staff departure
- Assists with side work and/or assists service staff with bussing tables, taking cocktail orders, etc.
- Maintains the reservation book, takes incoming telephone calls, and notes reservations and special requests by guests
- Retains knowledge of all menu items, prices, and general service procedures
- Responsible for the standards of appearance and cleanliness in all service areas
- Remains visible on the dining room floor and is easily accessible to guests, staff, and management
- Checks all tables before service to ensure proper settings
- Communicates guest requests and concerns to the department manager
- Incorporates safe work practices in job performance
- Regular and reliable attendance
- Performs other duties as required by the supervisor
Education and Experience Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Ability to read and speak English may be required in order to perform the duties of the job.
- Must complete Alcohol Awareness Training.
- Knowledge of Microsoft Office applications.
- Knowledge of the point-of-sales (POS) system.
Working Conditions
- The employee often is required to stand, walk, talk, and listen.
- The employee must be able to lift up to 10 lbs. regularly.
- While performing the required duties of this job, the employee is occasionally required to reach with arms and hands, use hands, taste, smell, climb, balance, stoop, kneel, crouch, or crawl.
- Noise level is moderate.
- Works extended hours during the golf and holiday season.
- Works weekends and holidays
About Troon
Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities, and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.