What are the responsibilities and job description for the Event Captain ( Richmond) position at Trolley House?
About Us
Groovin' Gourmets is the catering division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We specialize in delivering fresh, chef-crafted meals and seamless service for corporate functions, weddings, and social events of all sizes.
Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued. We hope you will join us!
Our Values - The Trolley Way
About You
Groovin' Gourmets is the catering division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We specialize in delivering fresh, chef-crafted meals and seamless service for corporate functions, weddings, and social events of all sizes.
Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued. We hope you will join us!
Our Values - The Trolley Way
- No excuses
- Do the right thing
- Can-do attitude
- Always growing
- Help first--be the solution
- Transparency and honesty--no BS
About You
- Providing excellent customer service brings you joy.
- You are naturally able to build a good rapport with guests.
- You don't get flustered when there are multiple problems to be solved.
- You are able to pivot when there's something urgent and then pick up right where you left off.
- Attention to detail is your superpower.
- You are energized by making the schedule run like clockwork.
- You can visualize how to organize process for best efficiency.
- You are known for having exceptional problem-solving skills.
- You have experience with and enjoy nurturing and managing teams.
- You love to help others be successful.
- You are an experienced server who wants more variety and responsibility.
- Responsible for the safe transport of food, drinks, and equipment to event venue.
- Manage all aspects of the event including set-up, serving meals and beverages, and take-down.
- Carry out the Sales Event Coordinator's plan for the event and be able to adapt to different venues when determining how to set up and organize service flow.
- Lead a team of co-captains, servers, and bartenders.
- Maintain good communication with the event host.
- Be resourceful and proactive in dealing with issues that may arise.
- Create an environment that supports and develops the members of your team.
- Be able to work flexible hours, including nights and weekends.
- 1-2 years of catering or banquet service experience
- Experience leading a team, whether in food service or other industry
- Excellent communication ability, both verbal and written
- Positive and empowering interpersonal skills
- Physical stamina to work long hours (must be able to lift 50 pounds)
- Covid-19 vaccination preferred
- $24-26/hr tips
- Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse
- Part-time employees who work at least 1,000 hours a year are eligible for 401k matching after the first year
- Flexible scheduling-perfect for someone looking for a second job!
Salary : $24 - $26