Service Department Coordinator

The Service Department Coordinator helps keep our service team running smoothly. You will take incoming service requests, gather the right information, and schedule the correct Service Technician for each job. You will keep the Service Board and Dispatch Portal updated so everyone knows what needs to be done and when. This role requires strong communication, good organization, and the ability to support both customers and technicians throughout the service process.

What You Will Do

• Answer and prioritize incoming service requests
• Create and update service tickets with accurate information
• Clearly communicate service details to customers and technicians
• Support Technicians in the field and help with parts research or ordering
• Assign the best Technician for each job based on skills and availability
• Keep the Service Board and Dispatch Portal organized and up to date
• Work with billing staff to make sure all documentation is ready for invoicing
• Log all important actions and communication into the company CRM
• Review and approve timesheets and expenses for assigned team members
  
  

Skill And Education Requirements

• 3 years of administrative support experience
• 2 years of service dispatching experience
• High school diploma or equivalent
• Maintain reliable, on-time attendance
  
  

Physical Requirements

• Able to drive, walk, bend, stoop, hear, and speak daily
• Able to do repetitive hand and wrist movements
• Able to sit or stand for long periods (4 hours)
• Able to lift or move items up to 20 pounds occasionally
  
  

Role

At TRL Systems, we've been keeping people and their property safe for over 42 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:

• Comprehensive Benefits Package: Medical insurance, dental insurance, life insurance, 401k plan, paid holidays, Paid Time Off
• Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
• Company Sponsored Events: Family-friendly events with food, games and prizes
• Training and Development: Classes available to develop you personally and professionally to help you be the best version of you possible!
• Career Advancement: We want to partner with you to build a long and successful career at TRL and will help you realize your potential
  
  

TRL Systems, Inc. conducts pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations. In addition to having many clients (hospitals, schools, etc.) who require background checks, as a federal contractor TRL is also required to complete a background check for any employee who may work on a federal contract in any capacity. For any position that drives a Company vehicle, our insurance carrier requires criteria to be met and therefore will be a condition of employment. TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all California locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.