Service Coordinator

Are you a proactive and detail-oriented individual who enjoys juggling tasks and making a real difference for customers? As a Service Coordinator, you'll be at the heart of our service operations, playing a key role in ensuring our customers receive timely and efficient support.
From the moment a service request comes in, you'll take ownership, expertly converting it into a scheduled appointment by gathering all necessary details and dispatching the perfect technician for the job. You'll be the go-to person for managing our Service Board and Dispatch Portal, keeping everything organized and accurate.
Responsibilities include customer service follow up calls, assisting Service Technicians with any and all requests while in the field, ensuring customer data is accurate and all necessary documentation is present prior to billing, and that company CRM is updated at all times.

Essential Functions:

• Responsible for triaging and scheduling all incoming service requests, creating and updating ticket content as required and communicating service information/expectations timely to both the customer and Service Technician.
• Supports Service Technicians in the field, communicates with them closely to ensure customer and ticket information is updated and completed accurately and assists Technicians with any parts research or ordering.
• Ensures that the most applicable Service Technician is assigned to the Service Ticket according to customer request and availability
• Works a Service Board and Dispatch Portal assigning service calls and meeting ticket monitoring and updating in accordance with Service Department guidelines and expectations.
• Works closely with all key personnel involved in any billing/collection efforts. Is a supporting role to ensure timely and professional communication is made/received, supports any documentation requests or correction needs, logs any action/communication into the company CRM via configurations.
• Reviews and approves timesheets and expenses for assigned team members, ensures time is entered accordingly and accurately meeting all identified payroll approval deadlines
• Punctuality and regular attendance

Position Requirements:

• 3 years in an Administrative support role
• 2 years in Service dispatching
• High school diploma (or equivalent)
• Valid California Driver License and proof of auto insurance.
• Must be able to work weekends, and rotating shifts (if needed).

Physical Demands and Work Environment:

• Ability to drive, walk, bend, stoop, hear, and speak, daily
• Ability to make repetitive movements (motions) of the wrists, hands, and/or fingers, daily
• Stand or Sit for long periods (4 hours), daily
• Move/Transport items weighing 20 pounds, occasionally

At TRL Systems, we've been keeping people and their property safe for over 42 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:
1. Comprehensive Benefits Package: Medical insurance, dental insurance, life insurance, 401k plan, paid holidays, Paid Time Off
2. Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
3. Company Sponsored Events: Family-friendly events with food, games and prizes
4. Training and Development: Classes available to develop you personally and professionally to help you be the best version of you possible!
5. Career Advancement: We want to partner with you to build a long and successful career at TRL and will help you realize your potential
TRL Systems, Inc. conducts pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations. In addition to having many clients (hospitals, schools, etc.) who require background checks, as a federal contractor TRL is also required to complete a background check for any employee who may work on a federal contract in any capacity. For any position that drives a Company vehicle, our insurance carrier requires criteria to be met and therefore will be a condition of employment.

TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all California locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.