What are the responsibilities and job description for the Client Success Manager position at Trivium Group?
Customer Success Manager
Location: Remote
Working Hours: US Central Time (8:30 AM - 5:30 PM CST)
Salary: $3,500 - $4,500/month base performance bonuses (OTE ~$5,000 /month)
Client Relationship Management
- Serve as the main point of contact for client accounts
- Conduct weekly or bi-weekly strategy calls with clients
- Maintain proactive communication via calls, messaging, and updates
- Ensure clients clearly understand campaign performance and results
- Analyze marketing performance across:
- Facebook Ads
- Google Ads
- SEO
- Translate marketing data into clear, actionable insights for clients
- Provide strategic recommendations to improve campaign performance
- Own client satisfaction, retention, and relationship growth
- Proactively address issues and prevent churn
- Identify upsell opportunities when appropriate
- Deliver customized performance reports to clients
- Clearly explain campaign metrics and ROI
- Coordinate with the fulfillment team to ensure deliverables are completed
- Collect client testimonials, referrals, and Google reviews
- Maintain strong long-term client partnerships
Required Experience
We are looking for candidates who already have hands-on digital marketing and client management experience.
Requirements:
- 2-4 years experience in:
- Customer Success
- Account Management
- Client Strategy
- Digital Marketing Agency roles
- Strong understanding of:
- Facebook Ads
- Google Ads
- SEO
- Experience managing client relationships in an agency environment
- Ability to analyze marketing results and communicate strategy
- Excellent verbal communication
- Strong client relationship management
- Strategic thinking and problem solving
- Ability to lead client calls and hold structure
- High ownership and accountability
- Ability to manage multiple client accounts simultaneously
- Strong organization and follow-through
You will work with:
- GoHighLevel - CRM & client communication
- Slack - internal communication
- ClickUp - task and project management
Why Join Us
- Fully remote work environment
- Fast-growing digital marketing agency
- Opportunity to work closely with leadership
- Clear path to leadership roles
- Performance-based compensation
Salary : $50,000 - $60,000