Customer Service Representative

SUMMARY 

The main role of Customer Service is the face of the company.  Customer Service Representatives assist customers with placing orders, responding to questions and resolving issues.  Customer Service Representatives ensure that our customers have a positive experience when they engage with our company.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•    Respond to questions received by customers from various marketplaces, websites, phone, emails or voicemail

•    Responsible for managing the cancellation of orders

•    Process all pending orders by identifying issues with orders placed (ex; payment issues, back order, incomplete or incorrect address, etc.).

•    Address backorders by notifying customers and vendors of items that will take additional time to be shipped.  

•    Work closely with the Purchasing, Accounting and Warehouse departments on any issues that arise within the daily work

•    Process subscriptions and payments

•    Contact customers for purpose of collecting any open balances

•    Process all returns and review the returned products received

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 

Two-three years of related e-commerce experience preferred.

LANGUAGE SKILLS 

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percentages and to create as well as interpret bar graphs and pie charts. 

REASONING ABILITY 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS 

None

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. 

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Trividia Health uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify ;

EQUAL OPPORTUNITY EMPLOYER: Trividia Health, Inc. is an Equal Opportunity, Affirmative Action, E-Verify employer. Employment decisions for all applicants and employees will be made without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, marital status, veteran status, disability, or other characteristics protected under local, state or federal law.

Important Notice: This role is being recruited directly by Trividia Health, Inc.  We do not require payment at any stage of hiring and do not authorize third-party sites to repost our jobs without permission.