Senior Business Analyst

Position Summary

We are seeking a highly motivated and technically skilled Senior IT Professional & Developer / Business Analyst to support a diverse portfolio of enterprise business applications serving multiple business units, including Legal, Finance, Corporate Real Estate (CRE), Compliance, Risk Management, and other corporate functions.

This role combines enterprise application support, business analysis, technical consulting, project leadership, and solution delivery responsibilities. The successful candidate will work closely with business stakeholders, application vendors, software developers, infrastructure teams, cybersecurity professionals, and executive leadership to deliver innovative technology solutions that improve business operations and drive measurable business value.

The ideal candidate will possess extensive experience supporting enterprise applications across cloud SaaS, internally hosted, and hybrid environments while managing multiple simultaneous projects and production support activities.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field.
• Minimum of 6–10 years of experience in IT operations, enterprise application support, business analysis, or related technology roles.
• Proven experience supporting enterprise applications across multiple business units.
• Strong interpersonal, communication, facilitation, and stakeholder management skills.
• Demonstrated ability to manage multiple simultaneous projects and competing priorities.
• Experience supporting executive-level stakeholders and business leadership teams.

Technical Requirements

Enterprise Application Platforms

• Enterprise application support
• SaaS applications
• Cloud-based platforms
• Hybrid application architectures
• Custom/in-house developed applications
• Vendor management and application lifecycle support

Atlassian Tool Suite

• Jira administration and usage
• Confluence documentation and knowledge management
• Jira Service Management (JSM)
• Workflow configuration and process automation
• Agile project and backlog management

Identity & Access Management

• Microsoft Entra ID (Azure Active Directory)
• Active Directory Domain Services
• Azure Federated Services
• Single Sign-On (SSO)
• Identity governance and access management concepts

Infrastructure & Networking

• Network infrastructure fundamentals
• TCP/IP networking
• DNS
• DHCP
• Proxy technologies
• Firewall concepts
• Cybersecurity systems
• Microsoft Windows operating systems
• Linux operating systems
• F5 BIG-IP load balancers
• Virtual IP (VIP) concepts
• Secure network architecture fundamentals

Integration Technologies

• REST APIs
• SOAP web services
• Application integration design
• API authentication methods
• Middleware platforms
• Data exchange technologies
• Enterprise integration patterns

AI & Emerging Technologies

• Generative AI concepts
• Large Language Models (LLMs)
• AI application integration
• Model Context Protocol (MCP) concepts
• Microsoft Copilot ecosystem
• AI-powered automation solutions

Data & Reporting

• SAP Business Intelligence (SAP BI)
• Sisense
• Microsoft Power BI
• SQL query development
• Data analysis and reporting
• Dashboard creation and visualization

Database Technologies

• Oracle Database
• Microsoft SQL Server
• Progress Database
• Data modeling concepts
• Data extraction, transformation, manipulation, and analysis (ETL)

Automation Technologies

• Microsoft Power Platform
• Power Automate
• Workflow automation
• Business process automation
• SharePoint Online integration
• Multi-system data synchronization

Preferred Qualifications

• Experience supporting applications within Legal, Claims, Finance, Corporate Real Estate, Compliance, Asset Management, Land Management, or Risk Management.
• Experience with cloud modernization and digital transformation initiatives.
• Experience with Azure cloud services and Microsoft 365 ecosystem technologies.
• Knowledge of enterprise architecture principles and application integration strategies.
• Experience supporting AI-enabled business solutions and automation platforms.
• Professional certifications such as Azure Fundamentals, Power Platform, or related certifications.