What are the responsibilities and job description for the Service Desk Engineer position at Triumph?
Join Triumph!
At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.
Job Title:
Service Desk Engineer
Role Summary:
Are you a tech-savvy problem-solver who thrives on tackling complex IT challenges? Triumph is looking for a Level 2 IT Support Engineer to join our fast-paced Service Desk team. In this role, you'll be the go-to expert for escalated technical issues, a mentor to junior staff, and a trusted partner to executive-level users. If you're ready to make an impact and grow your career in a dynamic environment, we’d love to hear from you.
Day in the Life:
No two days are the same! You'll dive into a mix of hands-on troubleshooting, working directly with our leadership team, and mentoring junior engineers. Whether you're jumping on a critical issue, helping improve our processes, or collaborating with teams across the organization, you'll be right at the heart of keeping Triumph running smoothly.
What You’ll Be Doing:
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!
At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.
Job Title:
Service Desk Engineer
Role Summary:
Are you a tech-savvy problem-solver who thrives on tackling complex IT challenges? Triumph is looking for a Level 2 IT Support Engineer to join our fast-paced Service Desk team. In this role, you'll be the go-to expert for escalated technical issues, a mentor to junior staff, and a trusted partner to executive-level users. If you're ready to make an impact and grow your career in a dynamic environment, we’d love to hear from you.
Day in the Life:
No two days are the same! You'll dive into a mix of hands-on troubleshooting, working directly with our leadership team, and mentoring junior engineers. Whether you're jumping on a critical issue, helping improve our processes, or collaborating with teams across the organization, you'll be right at the heart of keeping Triumph running smoothly.
What You’ll Be Doing:
- Troubleshoot and resolve complex technical issues across Windows, macOS, and Linux systems
- Support Microsoft 365, Exchange Online, Azure AD, VPN, DNS, DHCP, and basic networking
- Manage and support endpoints using Intune and JAMF
- Deliver white-glove support to C-Suite and executive team members
- Serve as a technical escalation point and mentor for Level 1 engineers
- Maintain accurate documentation of incidents, fixes, and procedures
- Improve ITIL-based processes for incident, problem, and change management
- Respond to critical issues as part of an on-call rotation
- Collaborate with infrastructure, security, and application teams
- Identify and drive opportunities to enhance IT service delivery
- Bachelor’s degree in IT or related field – or equivalent hands-on experience
- 3 years in technical support, with at least 2 years at a Tier 2 level
- Experience supporting users both in-person and remotely in a corporate environment
- Strong knowledge of Active Directory, Group Policy, Exchange Admin Center, Intune, JAMF, Windows 10/11, macOS, and basic networking
- Previous experience mentoring or guiding junior team members
- Familiarity with tools like VMWare Horizon, OKTA, Azure, Slack, Zoom, and SharePoint
- Excellent troubleshooting and communication skills
- Proven ability to work independently, manage priorities, and stay calm under pressure
- Must be able to travel occasionally within a 20-mile radius of our corporate office
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!