Account Verification Specialist (multiple openings)

Join Triumph!

At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.

Position Summary: The Account Verification Specialist (AVS) is assigned to a portfolio of clients that is managed by an Account Executive. The AVS supports the administration and processing of client load submissions and provides customer service levels consistent with the business objectives of the company. Job responsibilities include verification of loads that are presented each day for funding and review all documentation and information needed to process an invoice.

Essential Duties & Responsibilities

• Provides outstanding customer service by serving well, internally and externally via, telephone, email, and written correspondence.
• Reviews the load submissions uploaded by eRoom Funding Processor and corrects any errors.
• Reviews and ensures the proper load documentation is correctly imaged in database. Effectively communicates with the client if missing documentation.
• Verification of freight load with the assigned debtor following the prescribed protocol outlined in the Risk Management Program and the risk rating assigned to client.
• Upload any documentation received in the verification process, such as email correspondence or NOA acceptance, to be saved with the invoice images in the system.
• Makes recommendation to Account Executive whether to approve, hold or deny purchase of specific invoices based on verification and credit results.
• Effectively communicate with team members, debtors, clients and management.
• Participate in team environment and business culture that optimizes both customer service and risk management disciplines.
• Maintain confidentiality of information.
• Perform other duties as assigned.
• Detail review and analyzation of documents to avoid loss and/or fraud.
  
  

Experience & Education

• High school diploma or equivalent is required. Associate degree or some college courses is strongly preferred.
• Minimum of (1) year of customer service experience in a fast-paced work environment.
• Freight, transportation, freight broker, factoring or logistics industry experience is preferred.
  
  

Skills & Abilities Required

• Proficient in Microsoft Office suites.
• Ability to multi-task and stay focused at high levels of productivity.
• Ability to provide excellent customer service, while meeting strict deadlines.
• Outstanding communication skills, both written and verbal.
• Outstanding attention to detail.
• Excellent phone etiquette.
• Ability to understand and follow written and verbal instructions.
• Must be able to work at a fast pace with a high degree of accuracy.
  
  

Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
• Specific vision abilities are required by this job due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required.
  
  

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!