What are the responsibilities and job description for the Operations Manager position at Triumph?
Join Triumph!
At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.
Position Summary: Responsible for supervising the day-to-day processes of one or more of the Operations divisions. The Manager will assist the AVP(s) with principal duties in all areas of delivering superior customer service experience and management of portfolio performance. This position is responsible for the direct supervision and evaluation of the quality of work of the Triumph Factoring Division Operations team. The Ops Manager will be responsible for providing direction, leadership, and training to an operations team, while also maintaining a small client portfolio as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES
Assists with development, best practices, company policies, and service excellence standards.
Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
Reviews employees work quality through conducting quality control assessments and proactively addresses and resolves any issues.
Makes recommendations to AVP/VP's for performance improvement and participate in the disciplinary action process as necessary.
Monitors team levels, workloads, scheduling, and staffing.
Assists in interviewing and recruiting processes and the training activities for the team.
Ensures engagement and understanding of objectives through checkpoints meetings, goal setting, coaching, feedback, and assists in conducting performance reviews, if necessary.
May maintain a small client portfolio. Analyzes portfolio performance and ensures timely submission of client funding requests. Purchasing authority between $100,000 to $350,000.
Maintains portfolio delinquency <5% and overall turn <35 days.
Provides the necessary training and tools to enable Operations team to maintain a connection with the clients through the delivery of knowledgeable insights in a friendly and prompt manner.
Manages and resolves escalated customer communications, conflicts, or issues.
Provides outstanding customer service while maintaining strong control procedures to mitigate loss exposure.
Works closely with the AVPs on key accounts.
Generates operational reports for management as needed.
Performs other duties as assigned.
EXPERIENCE & EDUCATION
Bachelor's Degree in Business or a related field is strongly preferred. Associate degree or experience in a related industry and/or a position of increased responsibility will be considered in lieu of degree.
Two to three years of leadership experience in a customer-facing, fast-paced work environment is strongly preferred.
Knowledge of the general, transportation and/or logistics factoring industry is strongly preferred.
SKILLS & ABILITIES REQUIRED
Dedicated to meeting the expectations and requirements of internal and external customers.
Must be able to train, mentor and motivate others effectively.
Adapt to change and develop workable implementation plans, communicate changes effectively, build commitment, and overcome resistance.
Ability to multi-task and stay focused at high levels of productivity.
Ability to provide excellent customer service while meeting funding deadlines.
Excellent verbal and written communication skills.
Ability to understand and follow written and verbal instructions and directions given by the manager.
High integrity, values-based professional; demonstrated ability to balance work-life demands amid significant pressure and foster/nurture healthy, trusting, symbiotic relationships.
Tactful and diplomatic coaching style.
Effective organizational and time management skills.
Intermediate-to-advanced skills in Excel, Word, and Power Point.
WORK ENVIRONMENT
The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
Specific vision abilities are required by this job due to computer work.
Light to moderate lifting is required.
Regular, predictable attendance is required.
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!
Triumph Financial, Inc. and its subsidiaries (hereafter the “Company”) is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment against all employees and applicants for employment based on race, color, sex, gender, age, religion, creed, covered veteran status, military service, national origin or ancestry, ethnicity, sexual orientation, gender identity, gender expression, transgender status, actual or perceived physical or mental disability, genetic information, citizenship or immigration status, marital status, pregnancy, childbirth, or related medical conditions, reproductive health decision making, or any other characteristic protected by law. Equal employment opportunity applies to all terms and conditions of employment, including, without limitation, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Salary : $100,000 - $350,000
