What are the responsibilities and job description for the Business Development Associate, Carrier Sales position at Triumph?
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At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.
Position Summary: The Business Development Associate (BDA) is a key member of the Triumph sales team responsible for acquiring new LoadPay customers and expanding relationships with existing carriers. This role focuses on outbound prospecting, inbound lead qualification, and identifying opportunities for additional Triumph carrier solutions such as factoring, fuel, banking, lending, insurance, and other financial services.
BDAs work in a fast-paced, entrepreneurial sales environment and play an important role in helping carriers improve cash flow, payments, and financial management through the LoadPay platform. The position requires strong communication skills, consultative selling abilities, and the ability to identify customer needs and match them with the appropriate Triumph solutions.
Candidates should have at least one year of sales or customer-facing experience. Experience in transportation, logistics, broker operations, payments, or factoring is a plus.
Essential Duties & Responsibilities
This position is performed in a professional office environment and requires regular use of computers, telephones, and standard office equipment.
Go on. Do it. Apply Today!
At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.
Position Summary: The Business Development Associate (BDA) is a key member of the Triumph sales team responsible for acquiring new LoadPay customers and expanding relationships with existing carriers. This role focuses on outbound prospecting, inbound lead qualification, and identifying opportunities for additional Triumph carrier solutions such as factoring, fuel, banking, lending, insurance, and other financial services.
BDAs work in a fast-paced, entrepreneurial sales environment and play an important role in helping carriers improve cash flow, payments, and financial management through the LoadPay platform. The position requires strong communication skills, consultative selling abilities, and the ability to identify customer needs and match them with the appropriate Triumph solutions.
Candidates should have at least one year of sales or customer-facing experience. Experience in transportation, logistics, broker operations, payments, or factoring is a plus.
Essential Duties & Responsibilities
- Achieve monthly, quarterly, and annual activation goals by engaging qualified carriers through outbound calls and inbound leads.
- Introduce carriers to LoadPay and clearly communicate the value of the platform, including faster payments, financial visibility, and operational efficiency.
- Conduct discovery conversations to understand carrier payment processes, cash flow challenges, and operational needs.
- Identify opportunities to introduce additional Triumph services including factoring, fuel programs, lending, insurance, and other carrier financial products.
- Generate qualified leads for internal sales teams and support cross-selling efforts across Triumph’s carrier solutions.
- Maintain accurate records of customer interactions, sales activities, and pipeline progress within Salesforce.
- Address customer questions, concerns, and objections with professionalism while guiding conversations toward the next step in the sales process.
- Provide feedback to product and leadership teams on customer needs, market trends, and opportunities to improve Triumph solutions.
- Collaborate with internal teams to ensure smooth onboarding and resolution of customer issues.
- Perform additional duties as assigned by management to support LoadPay growth initiatives.
- Bachelor’s degree preferred; equivalent sales or business experience may be considered in lieu of a degree.
- 1 year of inside sales, business development, or customer-facing experience preferred.
- Proven ability to meet activity and performance goals in a sales environment.
- Experience in logistics, transportation, trucking, or freight brokerage is a plus.
- Strong telephone-based sales and communication skills with the ability to engage customers quickly.
- Ability to conduct high call volumes (75 outbound calls per day).
- Strong organizational skills and attention to detail.
- Ability to explain financial products clearly and build trust with customers.
- Self-motivated with an entrepreneurial mindset and strong work ethic.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Proficiency with Microsoft Office (Excel, Outlook, PowerPoint) and Salesforce or similar CRM systems.
This position is performed in a professional office environment and requires regular use of computers, telephones, and standard office equipment.
- Sit and work at a computer for extended periods
- Communicate frequently by phone and video
- Work in a moderate-noise office environment
- Maintain regular and predictable attendance
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
Go on. Do it. Apply Today!