What are the responsibilities and job description for the Patient Services Coordinator position at Triumph Treatment Services?
"Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”
Step into a role where every interaction makes a difference. As our Patient Services Coordinator, you’ll be the welcoming face and supportive guide for clients, visitors, and community partners—helping each person feel seen, supported, and pointed toward the resources they need to succeed. In addition to creating a warm and professional first impression, you’ll keep operations running smoothly by managing communication, maintaining organized and accessible documentation, and ensuring our office stays well-supplied and efficient. This position blends compassion, service, and organization—perfect for someone who enjoys being at the heart of a team and takes pride in helping others move forward with clarity and confidence.
Position Summary: The Patient Services Coordinator responsibility encompasses a variety of administrative support tasks and general office responsibilities. Additionally, this position may represent the clinical facility on the Safety Committee.
CORE COMPETENCIES
Collaborates with Others
Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers.
- Recognizes and honors the contributions and hard work of others.
- Offers valuable and actionable feedback to peers in a constructive and professional manner.
Acting with Empathy and Compassion
Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls.
- Maintains open and effective communication channels with team members.
- Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer.
RESPONSIBLITIES
Serve as a hospitable guide for both the program and the agency; greet visitors and clients warmly, conduct scheduled tours, and assist in navigating clients and guests to the appropriate resources or partner agencies.Delivers administrative support including fielding telephone calls, handling both electronic and physical mail, keeping track of inventory, and ensuring office supplies are adequately stocked.
Offer document organization and accessibility services for both clients and team members. This encompasses management of medical documents, processing and maintenance of laboratory orders and results, handling of insurance and billing details, distribution of educational program materials, and dissemination of informational agency brochures.
Ensure client's historical mental health records, physical examination data, consultations, and any test outcomes from past healthcare providers.
QUALIFICATIONS AND REQUIREMENTS
Education:
- High School Diploma or GED required.
- Associate's Degree or equivalent combination of education and work experience preferred.
Experience:
- Medical office experience
Licenses/Certificates/Registration:
- Valid drivers license, 5 years licensed driving experience, and insurance required
WORKING CONDITIONS
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Comprehension
- Ability to understand, remember, and apply oral and written instructions or other information.
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Reasoning and Decision Making
- Ability to plan, organize, and carry out assignments from management staff with minimal direction.
- Ability to analyze situations and make decisions that moderately impact the immediate work unit.
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Organization
- Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
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Communication
- Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
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Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
- This position requires standing, walking, and bending for long periods.
- This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.
https://acrobat.adobe.com/id/urn:aaid:sc:US:ff88708d-5f3b-4db3-852f-321bddf6d61f
Benefits:
We offer a comprehensive benefits package (full time employees) including:
- Medical, dental, vision, life, and supplemental insurance
- Health savings, flex spending, and dependent care accounts
- 401K with employer matching
- Generous PTO and holiday pay
For additional information on benefits:
https://triumphtx.org/wp-content/uploads/2025/03/EE-Benefit-Summary-3.25.25.pdf
Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.