Client Service Specialist

Client Service Specialist
Giardini Consulting Group
Canton, MA | Full-Time | Onsite

Join a Growing Boutique Benefits Consulting Firm

Giardini Consulting Group is a rapidly growing boutique employee benefits consulting firm based in Canton, Massachusetts. Since launching in 2018, we've built a reputation for delivering high-touch, white-glove service to employers navigating complex health insurance, compliance, and benefits administration challenges. The firm specializes in innovative strategies such as Individual Coverage Health Reimbursement Arrangements (ICHRA), advanced benefits administration, and high-touch client support. Our clients range from 25–1,000 employees, and they rely on us as their trusted partner for everything from open enrollment and benefits administration to compliance and employee support.

As demand for our services continues to grow, we are expanding our team and looking for a Benefits Account Manager who wants to grow their career in employee benefits within a collaborative, client-focused environment.

Why This Role Is Different

Many benefits roles place you in a large service team handling hundreds of accounts. At Giardini Consulting Group, you manage a focused portfolio of 25–50 clients and become a trusted advisor to the employers you support. You'll have the space to truly know your clients, anticipate their needs, and deliver service that stands out.

What You'll Do

Client Management

• Serve as the primary contact for a portfolio of 25–50 employer clients
• Build strong relationships and deliver exceptional, proactive service
• Support employers with benefits questions, plan changes, renewals, and administration

Employee Benefits Support

• Help employees understand their health insurance options and navigate plan questions
• Work directly with carriers to resolve benefits issues quickly and efficiently
• Ensure employees receive clear, helpful information about their coverage — especially during open enrollment

Benefits Administration

• Manage enrollments, terminations, and life event changes
• Maintain client benefits systems and documentation (HRIS/Employee Navigator)
• Support compliance and administrative processes for client plans

What We're Looking For

Required:

• 2 years of experience in employee benefits, health insurance, or benefits administration
• Experience supporting employer-sponsored health plans or working in a health insurance customer service environment
• Strong client service and communication skills — written and verbal
• Highly organized and detail-oriented
• Basic Excel proficiency

Nice to Have:

• Experience with Employee Navigator
• Familiarity with broker or benefits consulting environments
• Health Insurance Producer License

Compensation & Growth

Starting salary: $65,000–$75,000 based on experience. Compensation increases are tied to company performance, client growth, and individual contribution.

Benefits

• 50% employer-paid medical insurance
• 100% employer-paid dental and vision
• PTO and paid holidays
• Employer-funded SEP retirement contribution after 2 years of service, with substantial contributions funded entirely by the company

Work Environment

Full-time, in-office | Canton, MA | Monday–Friday, 8:00 AM–4:30 PM

Our team values responsiveness, professionalism, and problem-solving. We take pride in delivering exceptional service to clients while building a supportive, collaborative workplace.

Career Growth

Giardini Consulting Group is experiencing significant demand for its services, with a growing client pipeline and opportunities to expand the team. Joining now means being part of a small team with significant long-term growth potential.