Client Service Specialist

Company Description

Giardini Consulting Group is a boutique employee benefits consulting firm focused on designing customized, cost-effective health and welfare programs for employers. We partner closely with our clients to deliver thoughtful plan design, strong underwriting insight, and a high level of day-to-day support.

In addition to consulting, we provide hands-on administrative services through our TPA relationships, including COBRA administration, ERISA compliance, and consumer-driven benefits such as HSAs, FSAs, and HRAs. Our model emphasizes responsiveness, accountability, and a “white glove” client experience that goes beyond traditional brokerage support.

Role Description

This is a full-time, on-site role for a Client Service Specialist located in Canton, MA.

This position plays a key role in supporting a defined block of 25–50 clients and their employees. The Client Service Specialist will serve as a primary point of contact for benefit-related questions, working directly with employees, HR teams, insurance carriers, and vendors to resolve issues and ensure a high level of service.

Responsibilities include assisting with enrollments and eligibility, supporting renewal processes, explaining benefit plans to employees, and troubleshooting claims or coverage issues. This role requires the ability to manage multiple priorities while maintaining accuracy, responsiveness, and a professional client-facing presence.

Qualifications

• Practical, working knowledge of health insurance and employee benefits
• Ability to clearly explain plan types, networks, and out-of-pocket costs to employees and clients
• Experience in a health insurance carrier, brokerage, or benefits administration environment required
• Strong communication skills with the ability to simplify complex benefit concepts
• Highly organized with strong attention to detail and follow-through
• Ability to manage multiple clients and competing priorities in a fast-paced environment
• Comfortable acting as a liaison between clients, carriers, and internal teams to resolve issues efficiently
• Proficiency with Microsoft Excel and general comfort with benefits administration systems and technology
• Ability to work on-site in Canton, MA and collaborate with a team-oriented environment

Compensation & Growth

$65,000 – $75,000 starting range based on experience. As the company grows, employees have the opportunity to grow with it. Compensation increases are tied to company performance, client growth, and individual contribution. 

Benefits

We offer a highly competitive benefits package including:

✔ 50% employer-paid medical insurance

✔ 100% employer-paid dental, vision, life, accident, & legal benefits

✔ PTO and paid holidays

✔ Employer Funded SEP retirement contribution after 2 years of service with Substantial contributions funded entirely by the company

This role is best suited for candidates with prior exposure to health insurance in a professional setting rather than general customer service experience.